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Member review of EarthLink


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read 3064 reviews (1424 positive) (989 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$53 per month avg ($29 to $87)

Speed test results 3 year trend

Review by Digital07str See Profile
UPDATED: 133 days ago
member for 1.4 years, 51 visits, last login: 7 days ago


Ypsilanti,Washtenaw,MI
$54 per month
about 18 days
Covad
"Its internet? If you want to be run in circles and love to pay more than what you should."
"Failed to lower my 6.0Mbps DSL to 35.95/month when told they would. Failed to lower a second time too."
"Completely abysmal company."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Omg! AT&T offered a better price, so I contacted Earthlink, and we where able to come to an agreement that satisfied me completely, until that is, they didn't come through on the deal. The first time I contacted Earthlink, I was told I could get 35.95 a month down from my current 54.95 a month and 1 free month of service. When my bill came around, I noticed I got the free month, next month, my bill was still 54.95. I contacted Earthlink. I was told they couldn't lower it to 35.95 because there billing system wouldn't accept anything that low, and that they could lower it to 45.95. Still better than 54.95. One month later, still my bill was 54.95. Contacted them again, and this person told me I could get 35.95. The next billing cycle is coming up in less than a week. If it is not 35.95, I am canceling and going to another provider. I have been with Earthlink since 05/05/00.

    Followup comments:

    Doctor Olds
    I Need A Remedy For What's Ailing Me.
    Premium,VIP
    join:2001-04-19
    1970 442 W30
    clubs:

    Yes, in the EL Forum we have been posting to Price Match....

    ...for years now.

    »Earthlink DSL

    Congratulations. I even get a new Modem with my PMs.

    Doctor Olds
    I Need A Remedy For What's Ailing Me.
    Premium,VIP
    join:2001-04-19
    1970 442 W30
    clubs:

    You have to contact the right department.

    I've been getting the $19.00 credit for the PM for over a Year now, and it is the same each month for 6.0/768 Sync Rate DSL. You have to select the Cancellations Department and request the PM there telling them that you really don't want to cancel, but their price is higher than whoever is in your area and you would rather have a PM.

    My invoice looks like this each month:

    My speeds always test like below:





    --
    What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?
    zapatasghost

    join:2009-07-08
    Wheat Ridge, CO

    Re: You have to contact the right department.

    excuse my ignorance....PM?

    Doctor Olds
    I Need A Remedy For What's Ailing Me.
    Premium,VIP
    join:2001-04-19
    1970 442 W30
    clubs:


    1 edit

    Re: You have to contact the right department.

    said by zapatasghost See Profile :

    excuse my ignorance....PM?
    In this context it is for Price Match.

    »Yes, in the EL Forum we have been posting to Price Match....
    Forums » comments on review of EarthLink


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