 Review by kba4 
UPDATED: 187 days ago
member for 7.2 years, 3773 visits, last login: 1 days ago
 Akron,Summit,OH
 $29 per month
 about 14 days
 "when it's fast it's fast"
 "when it's slow it's slow"
 "pretty good value, 15Mbps/768Kbps on turbo"
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(ratings match consensus)
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not a whole lot has changed, it's just time to update my review...
I'm writing a brand new review this time, because I feel TW has really come around and improved things, at least for the time being.
I've had RR service since it debuted in 1996. Since then I've seen it go from a multi-megabit-per-second DL and near 1Mbps (maybe more) UL, to a service just barely faster than the fastest DSL (defined as 1.5Mbps/256Kbps at the time) during peak hours, to what it is today: a pretty good value. Today my service runs at 15Mbps down, 768Kbps up, and costs $9.95 more per month than standard service. In the NEO.RR division, there are now 3 official levels to choose from: 768/128Kbps, 7Mbps/512Kbps, and 15Mbps/768Kbps. Also, if you complain enough, I understand that TW has a 96Kbps 'dataline' service available if you subscribe to digital phone.
And that's the other part of the review. I'd had Digital Phone service in the past, which was hot-wired by the tech into the house's phone jacks- the service didn't work very well with the old wiring in this 1940's house so I had to cancel it. I recently had it installed again, only this time just for one room (the phone is connected to the modem directly) for the time being. I figure one of two things could happen, assuming I continue to use TW for phone service that is. Either I'll add cordless handsets to the current line, or I'll use the second line on the modem and run CAT-3 to the rooms I want to service.
When I called to ask about pricing and available discounts on services, I started by saying I would be cancelling a few services to better afford my bill. The CSR adjusted some prices for me and today my bill is actually a little cheaper but lists more services. I originally had Digital Cable, HBO/od, HD service, a secondary box with remote, and RR with the +$9.95 turbo-charged service; this was about $130/mo total. Today I have all this, plus Digital Phone and the bill is still about $130 (and rates have risen over the past year too)- weird but no complaints.
I am quite happy with the quality of service (pun intended) given to my VoIP modem's access. I have had zero downtime since the new modem was installed. The internal web-interface on the modem has a page which confirms service level and it shows 15Mbps down, 768Kbps up. Depending on various other factors, I can hit nearly 2MBps download at times during typical HTTP usage, and am able to max out the 15Mbps (same number) in bit-torrent all day long. Too bad one of my favorite trackers was taken down last year though ;( Anyway the point is I'm finally getting what I pay for, and in fact I'm paying less while also getting phone service so it feels even better. I only wish I could get a deal on phone/RR without having to bundle cable too, I could probably save some $30-50/mo this way. I guess TW has to pad their 'video subscriber' count somehow though- the cable boxes in my house are rarely on unless recording something to DVR which is quite rare compared to the use that the cable modem gets for phone/net-access all day long.
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