Review by jc100 
Posted: 2.1 years ago
member for 7.5 years, 880 visits, last login: 16 days ago
 undisclosed location
 $45 per month
 "Generally Reliable. Some problems over the years, but no ISP is perfect"
 "Subcontracted Technicians on some service calls. Not always the best."
 "Good ISP. Good Phone Support (mostly)."
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Connection Reliability:
Tech Support:
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(ratings match consensus)
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Service is pretty good. Support is good. There is a 24/7 online support and phone. Support is English Speaking (BIG PLUS) and not outsourced. Only real gripe on support is their mantra about resetting your modem each time you call. I guess they assume everyone is a newb. Then again, the most obvious problems are ones that are usually overlooked. Other than that, the only other gripe are the subcontracted technicians. My friend had a horror story with it taking them multiple ones to fix his problem. In my case, I've never had that problem. Whenever I have had issues, they get resolved. Then again, I am knowledgeable and double check what they've done to be sure my line is working. Bottom Line. Recommended.
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