 Review by kalphearion 
UPDATED: 1.6 years ago
member for 6 years, 1359 visits, last login: 2 days ago
 Denver,Adams,CO
 $42 per month
 about 3 days
 "Quick Install from order to online, speeds as advertised"
 "Online order didn't work, coordination to install tech was bad"
 "Service is good, price is resonable"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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2/29/08 - Still have Comcast, still happy. I wish there was more competition in my area. I am stuck on their 8mbit plan, and I don't see it going any higher anytime soon.
I moved on Oct. 8th. I wanted my internet up and running the day I moved (Saturday). I submitted an online order 3 days prior, and selected Saturday as the install date.
I got a confirmation page that the order was sucessful and to wait for a rep to contact me. The next day, I got an email stating "this mailbox is no longer monitored"
I suspected that it didnt actually go through, so I called. It in fact did not go through, so the rep setup the install, and thankfully Saturday was still available. I was happy.
Saturday evening rolls around, got everything moved in, pc up and running. my appointment was from 3-5. Around 5:30, the tech knocks on my door and says he is there for a television install. I asked him about internet, and he said there was no internet on the invoice, and he did not have a extra modem (was his last install)
I was pretty pissed that internet wasnt on his invoice, but I couldn't blame the tech. Thankfully, I had a old SB 4100 and he spent the next 45 mins trying to get through to someone at Comcast to add my modem to my account. Finally, he was able to get to someone, they added it to my account, and he left.
I went to browse the net, but it would bring me back to their setup page, I ran their setup, activated my account, setup my email, and expected to be able to continue to the net, but with no luck.
I called tech support, told them I was configured on the wrong DNS server, they insisted it was because the tech hadn't closed out his service order (Lie)
I called back into customer service, had them escalate the issue, 30 mins later a supervisor calls me, and has me check my connection, it worked.
Overall, it wasn't that painless, but I am going to get a newer modem from them since they still charged me the 3 extra dollars to rent a modem when in fact I was using my own
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