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Member review of Charter Pipeline


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read 1891 reviews (709 positive) (759 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
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Value for money:


$77 per month avg ($25 to $250)

Speed test results 3 year trend

Review by Chris 313 See Profile
UPDATED: 117 days ago
member for 4.4 years, 2836 visits, last login: a few hours ago


Houma,Terrebonne,LA
$42 per month
about 7 days
"Always on, reasonably fast for this day and age."
"Only average speed compared to others like Comcast and Time Warner Cable."
"Charter Pipeline, in this area, is a viable alternative when in the boonies."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    Note: I’m a Comcast HSI user, but with the recent evacuation because of Hurricane Gustav, a few of my relatives scooped me up and whisked me off to a safer place. Here, instead of Comcast, my aunt and uncle use Charter Pipeline internet service, in Lacombe, LA, clocked originally at 3000/256. Much to my surprise, given Charter’s poor rep and financial status, that package has been trashed and the package now clocks in at 5000/512.

    They first got this service back in 2001 and one day, I walked in to find a now ancient Motorola Surfboard 4101 sitting on the floor, blinking away. Recently, they told me they’ve been having some problems with the modem, but it’s been nearly a year since I was told this and they still have the same modem. (I’ll give this for Moto Surfboards: They are beasts when it comes to working with poor signal, old modems and less then optimal conditions. I highly recommend them when using any cable service, since I’ve an SB 5100 going on almost 5 years now and it hasn’t skipped a beat unless something was being done.)

    I’ve not used the service long, but the Charter section here is pretty well done in terms of service, channel selection, and general reliability. This surprises me greatly given Charter’s financial status and basically poor conditions all around.

    At this moment, the service, along with cable TV remains offline, due to the aftermath of Hurricane Gustav. I’ll post this review when it’s back online and I’ve observed more of the connection vs my Comcast 8800/2200 line at home.

    Edit: Internet and TV just popped on and I've clocked in at 4.99 on the download side!

    Followup comments:
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