 Review by spewak 
UPDATED: 51 days ago
member for 7.4 years, 2999 visits, last login: a few hours ago
 Elk Grove,Sacramento,CA
 $120 per month (12 month contract)
 about 10 days
 "All good! (as the kids say)"
 "DVR needs work"
 "Excellent service for the price"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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• What other options did you consider for broadband
A) None. Always wanted Surewest.
• What SPEED/package did you order, at what monthly price?
A) Originally ordered the 10/10 but was informed that the 20/20 was available for $51 a month for the year. Of course, went with the 20/20!
• How was the order & install process?
A) Seamless. All the Utility companies marked their underground cables the same day that Surewest came out to bury the Fiber to the side of the house. Next day service was installed.
• What brand/model was the supplied equipment?
A) Residential Gateway and APC setup. House brand DVR.
• What good or bad experiences most struck you?
A) None really. Everything went smooth and service is well, fast! I realize it has only been a day, but I am excited like a schoolgirl!
*UPDATE* 11/16/08
All three parts of the Triple-play are going strong.
The DVR is functioning better than it was prior to several updates being applied.
The Tech support and Service reps are attentive to the needs of the customer.
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