Review by awbishop 
UPDATED: 325 days ago
member for 5.2 years, 950 visits, last login: a few minutes ago
 Chicago,Cook,IL
 $190 per month
 "Cable modem once they get the kinks out"
 "If you expect solid CATV performance and VOD or a responsive Tech department stay away"
 "Your better off with Comcast or Satellite"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I have had RCN for a year now (they are the only provider that services my building in Chicago). For the first 3 months I had continuous cable modem speed issues. Finally, they resolved those issues and the CATV nightmare started. Pixelation, sound dropping out and inconsistent VOD are the norm for RCN. Calls to their tech support go unresolved for extended periods of time. If they put in an 'action memo', don't expect a return call. I have finally reported them to the franchising authority and am keeping notes now on who I talk to along with reference numbers they provide when you call. If RCN is your only choice, I would recommend everyone do the same.
Update: After having RCN for 2 years, I can say that if you have a technical issue, you will be ready to pull your hair out before the issue gets resolved. The TV service is decent, though not nearly the bargain it was a year ago (yes I am on a promo). They have started charging $10 a month for HD channels that a few months ago were included in part of the 'regular' lineup.
For well over a month, they have either had technical issues with the node that I am on OR they have oversold a node. Connection speeds during peak hours for 20M/2M service are routinely below 2M downstream. Several calls to RCN have failed to get the issue resolved. Latency on this connection is often erratic and RCN does nothing to resolve the issue. In a competitive market like Chicago, one would expect better service out of a company that wants to remain in business in the current economic environment.
Followup comments:  aceshi
join:2007-05-02
Danville, PA
| RCN Cable As an ex-employee, this is typical. We were told that anything over 80% speed was acceptable. Regarding tech support, look at it this way. They just told 300 employees from there PA location bye bye, we are sending all support jobs to South Carolina and somewhere else. Think the are going to care what type of support they give there customers? RCN should probably at this point talk to Comcast and take there best offer, as they have no loyalty to there employees, much less there customers. | |
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