Review by massman 
Posted: 129 days ago
member for 129 days, 2 visits, last login: 30 days ago
 Somerville,Middlesex,MA
 $132 per month
 "generally friendly and timely customer service, solid value for internet"
 "lack of secure socket email"
 "Alternatives to Comcast/Warner/etc need to continue, this is good for me"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Generally competent. Upload and download speeds are by Speedtest/other programs as advertised (5 Meg download/375k upload) for my particular plan, which includes unlimited landline long-distance, 184 channel cable TV and some amount of streaming video with taxes. Installed years ago, so experience is no longer relevant. Email server is a bit backward (security, storage).
I bring my own modem (Motorola SB5100, not DOCSIS3), so can't comment on their equipment. Backup to Mozy took forever (80 gig of music/other documents was done over about 2-3 weeks). No apparent throttling of bandwidth as tested this and by a kid who has watched too much streaming video last month. However, most of our internet use is email/static web pages.
We don't watch much cable TV, so no comment concerning that service.
Technical support staff are variable but eventually solve problems effectively. Response (24 hours) to an outside the house cable problem was astonishingly good.
Followup comments: | Forums » comments on review of RCN CABLE |
|
RCN CABLE
(21)
(20)
(17)