Review by Oregonian2 
UPDATED: 152 days ago
member for 175 days, 122 visits, last login: a few hours ago
 Beaverton,Washington,OR
 $53 per month (24 month contract)
 about 9 days
 "Fast service, quick on-time installation"
 "Usenet support weak"
 "FiOS is a no-brainer choice when available"
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Install Co-ordination:
Connection reliability:
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Value for money:
(ratings above consensus)
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We signed up on a Wednesday for the following Friday. They showed up the following Thursday for the street-to-the-house fiber cable installation (on schedule) without me even hearing them working (I was working from home that day). Installer came near the front end of the time period scheduled for and installed things the way I had in mind (using CAT-5 ethernet). Bill was to be added to our normal Verizon POTS telephone bill, and it was -- and the costs/promotion items were exactly as expected. The offerings of speed went up about a week after installation, and one call gave us the improved speeds (15/2 -> 20/5) with no problems either technically or in the billing. In other words, everything went like clockwork.
The only problems I had were in optimizing transfer speeds, particularly for the upload direction (that was only with one or two test sites, and a single windows XP registry setting fixed that).
The only other thing close to be a negative is that the router they provide (ActionTec) is a 802.11G wifi one. It was easy to replace with a D-Link DIR-655 to get draft-N which is about three times faster in real-life throughput for us (made no difference for FiOS internet service, but did for local LAN access between machines). Not a biggie.
Had it for a little more than a month so far, and so far it's been fast and reliable. Neither the current D-Link router nor the Verizon ActionTec which we used for several weeks ever needed a reboot -- connectivity has been excellent.
We did not pick FiOS for TV service, but they were our second pick among four realistic choices, and their HD content has increased since then moving them closer to our first choice.
Their WiFi defaults are both a plus and a negative for them. The ActionTec router defaults to WEP using a random looking password that's on a case sticker. That's much better than many if not most routers that default to no privacy protection whatsoever (providing nice free wifi hotspots for neighbors and for people parked nearby). So it's excellent that they do default to protection! But! It also supports better WPA/WPA2 which it would have been better to default to .
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