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Member review of Shoreham Telephone


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Ad-hoc Shoreham Telephone Forum

Reviews:
read 1 reviews (0 positive) (1 negative)
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$65 per month avg ($65 to $65)

Review by koam See Profile
UPDATED: 73 days ago
member for 8.4 years, 3445 visits, last login: a few hours ago


Middlebury,Addison,VT
$65 per month
about 10 days
"Friendly and fast small-town customer service. Very nice people for the most part."
"Lousy speed, very expensive, frequent severe slowdowns & occasional outages."
"Typical monopoly power sits with the company and not the consumer"
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    Update: They just charged my credit card $99.95 for a month when the charge is supposed to be $49.95. I have emailed them and expect a response on Monday (they do respond to most emails quickly).

    Shoreham.net is from Shoreham Telephone in rural Vermont. They are the local phone company and I suppose we should be grateful that there is any kind of broadband here.

    This DSL service has a maximum speed of 1200 Kpbs down (best case scenario). More frequently we get 600-900 speeds down. Frequently there are severe slowdowns that give us speeds of 50 - 500.

    See my test history: »/testhistory/186761/a7e62

    Overall the speed is just not all that good. You can do things at 1000 Kbps, but you cannot do a lot and streams and downloads can become a problem.

    The customer service is friendly and fast. When there is an outage, they seem to care about it. Sometimes they claim that it's out of their hands due to a supplier issue...nevertheless, they do pay attention to the issue and communicate with me well about it. This is small town America and that is the upside of this company.

    The price is literally $50/month plus the cost of the local phone line of at least $15/month. I wouldn't even have the local POTS ( I use VOIP from another company) but the POTS is required to even get the DSL. So I am shelling out $65/month for the slowest broadband I've had in well over 10 years. What do I get on the POTS? Telemarketer calls and survey calls...just annoying.

    I hope they will upgrade the overall speed of the service and push their suppliers to reduce the frequency of slowdowns.

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