how-to block ads
|
»next review in page
 Review by FicmanS 
UPDATED: 15 days ago
member for 4.4 years, 1543 visits, last login: 1 days ago
 Brownsburg,Hendricks,IN
 Contract price not specified.
 "Ongoing issues have quality of the service down..."
 "Reliability"
 "Not very reliable of late"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
Almost a month now with out any issues, we may just have it fixed...
Followup comments: | Forums » comments on review of Comcast Digital Voice |
 | »next review in page (previous review)
Review by uuslc
UPDATED: 20 days ago
member for 21 days, 10 visits, last login: 1 days ago
Salt Lake City,Salt Lake,UT
Contract price not specified.
 about 7 days
"Quick install, no major hassles, battery works as advertised."
"Digital Voice site needs an upgrade"
"If you have TV and Internet, get CDV and round it out."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I had CDV installed because my TV and Internet promotion is up in 6 months. I figured I'd be switching anyway because I'd want a Triple Play promo when my other promo was out. I was with Qwest here in Salt Lake and figured now was as good of a time as any.
The install was smooth. I thought he's go out the back of my house and tie into the Qwest box, but he didn't. My current splitter for TV and HSI is in the back of my house, on the other side of the Qwest box, but he opted to just tie into a wire, saying that they don't like to destroy the phone box outside your house if they don't have to in case you need it in the future - made sense.
I have ceiling tiles in my basement and we quickly found a phone wire close by. He patched into that, had to find some wire matches and we were off and running. The entire install took about 40 minutes from him parking to pulling away. The installer was an independent contractor, which made me nervous, but he was smart and did a nice job. He was respectful of my house, which was nice.
Call quality matches or is better than Qwest. I've made several long distance phone calls and had no problem. Yesterday, we had a serious rain storm that knocked out power for about 3 hours and the phone worked just as advertised. When my wife calls from her cell, I can hear her better than I could with Qwest.
The Digital Voice site is okay. The recent and missed calls is intermitten and is delayed for about 8 hours when it's working. No problems getting voicemails online. I do enjoy being able to manage my account online. (ring settings, call forwarding, etc.)
All in all, I've been impressed. We rarely have an issue with TV or HSI going out. If you live in Salt Lake and have no issues with TV and HSI, I'd recommend this. Again, I'm on a killer TV and HSI deal right now that ends in 6 months. I'm on the $19.99 CDV plan until that runs out, then I'll try to jump on a Triple Play.
Followup comments: | Forums » comments on review of Comcast Digital Voice |
| »next review in page (previous review)
 Review by backfeed
UPDATED: 33 days ago
member for 6.5 years, 1527 visits, last login: a few hours ago
Peru,Miami,IN
$40 per month (12 month contract)
about 7 days
"Calling Features, Unlimited LD"
"each year calling to keep same rate"
"Solid phone service with features better deal than AT&T"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Other than having to threaten to leave them to go back to AT&T once per year to keep the same rate, It is really a great deal!
Call quality is great, Voice mail, Online access to call information, just a good product!
Followup comments: | Forums » comments on review of Comcast Digital Voice |
| »next review in page (previous review)
 Review by fatmanskinny
UPDATED: 59 days ago
member for 5.5 years, 1834 visits, last login: a few hours ago
Atlanta,Fulton,GA
$42 per month
about 5 days
"Less expensive than telco, more features, quality just as good"
"As always, Comcast's Customer Service!"
"AT&T who????"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
UPDATE: 5/6/2009
I am on a bundled special now for a triple play. The phone service is still rock solid and I love the fact I can fax over it with such ease.
Outages are rare and I must say that they usually last for a brief moment. Overall, I am happy with the service and glad I made the switch for the super-expensive telco option.
I've had Comcast Voice for some months now and feel I am ready to review it so here we go:
BEGINNING OF PROCESS:
I was paying $70+ a month for AT&T unlimited local & long distance. By having that disease funds-are-low, I needed to find ways to cut expenses.
I checked out Comcast to see if DV was in my area. It was and they offered a 1-year promotion for $19.95 a month plus $3 for the EMTA / modem box. Cool. So I called Comcast to get the ball rolling. Then, we ran into a snag (expected with Comcast, of course!).
Comcast said they would have problems transferring the AT&T number over because the AT&T account was in my name and the Comcast account is in my wife's name. So, Comcast suggested that we work on getting the account information updated at AT&T to reflect my wife's name.
We called AT&T. They had to run a credit check on my wife and I believe they said it would be a charge for it. We decided to just leave it as it is and go back to Comcast.
We called Comcast again. They said we could try going in person to a Comcast office and changing the Comcast account name to match up with my information. They couldn't make changes over the phone.
We took a trip to a CC office. The agent that assisted said he could not change the account info without closing down the account and we would lose any promotions we have on the account. Great! More time wasted.
Sooooo, we called Comcast back again and got another representative. This young lady told us "it rarely happens where the number cannot be ported and that is on AT&T's side but we usually get it ported over if address information match up." Great. I am happy I reached someone who knew what they were talking about but, dang, did it have to take numerous phone calls and a trip to Comcast's office?
Ok, we got the number ported and received an install date.
On installation day, the tech that came out was very professional and wired up our phone outlets so the EMTA would light up all of the outlets. He also rewired our home alarm system to work over Digital Voice. He confirmed dial tone and we were able to place and receive calls.
**** AROUND 7/1/2008: ****
We had a technical issue and called Comcast about it. The issue was that calls coming in sounded distorted but the person who called heard us fine.
We called Comcast to do some standard troubleshooting and they said they will send out a tech. Then, they called us back on the CDV line and claim they left a voicemail because we were actually having an outage. A question comes to mind: If I am having voice issues where I cannot hear callers' voices clearly, how would I be able to understand a message from Comcast left at my CDV number??
So, this resulted in me taking time off of work and sitting through a cancelled appointment. When I called Comcast about it, they said "we left a message for you". Again, how can I understand the message if my issue would not let me hear incoming voice well?
Anyway, the phone line issue cleared up but during some recommended troubleshooting from a CDV user on DSLReports, I tried taking the backup battery out. Guess what? There wasn't a backup battery in the EMTA. It wasn't installed with one. Great!
Battle number two: Getting Comcast out to deliver a backup battery. They missed the first appointment and then after I called them and laid into them a bit, we got someone to deliver and install it a couple of days later.
Bottom line: It is a great service and has a ton of useful calling features including being able to fax via CDV. The bad part as always with Comcast is dealing with their Customer Service department. It is terrible. I cringe everytime I have to call them because they just plain out suck.
Followup comments: | Forums » comments on review of Comcast Digital Voice |
| »next review in page (previous review)
 Review by senatedon
UPDATED: 62 days ago
member for 7.3 years, 1352 visits, last login: 42 days ago
Harrisburg,Dauphin,PA
$33 per month (12 month contract)
about 20 days
"Crystal clear conversations"
"Price will go up after year, features are lacking"
"okay for a year, then back to ATT CV"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Update (05/03/2009):
I cancelled Comcast Digital Voice because we moved to an area serviced by VZ FiOS.
Couldn't be happier.
_______________________
I ordered the service to save money. I got the triple play.
It took Comcast almost 3 weeks to port my number from Verizon. This was terrible. Three different install dates came and went without warning from Comcast while they dicked around.
I have been a VoIP user for 4 years and have been with Packet8, Vonage, Broadvoice, ATT CV, and now Comcast DV.
The voice quality is great. The features are terrible. Though you can listen to a voicemail online, you cannot forward it or receive it in an email.
Also, I don't like the fact that you cannot control any features via the web interface. You have to memorize the stupid codes.
I can't believe that for the price and with Comcast having its own network that they haven't been able to improve the service or add new features in the time that it is out.
I am going to stick with the service for a year, keeping my triple play pricing in effect, then I am bolting back to ATT CV - the best performing VoIP service out there.
Followup comments: | Forums » comments on review of Comcast Digital Voice |
| »next review in page (previous review)
 Review by jhacker
UPDATED: 77 days ago
member for 7.5 years, 1364 visits, last login: a few hours ago
Peoria,Peoria,IL
$23 per month (6 month contract)
about 7 days
"Great voice quality, excellent trial price, battery backup"
"Big ugly modem, install glitch left us w/o internet and call logs"
"Good luck so far after just a few days, but the jury is still out"
| Web-site:
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)
|
After 1-1/2 years with Vonage, I called and switched to CDV at an introductory rate of $20 for 6 months, plus $3 modem lease. The number port from Vonage took one week and went very smoothly. As a result, Vonage happily deducted a $40 cancellation charge.
I had called the day prior to the scheduled install and asked if the number porting from Vonage was going smoothly. I was assured that it would, and they were right!!As scheduled, the Comcast installer arrived and installed the Motorola SBV-5220 eMTA. I explained to him that all the phone jacks were back-fed from the line I already had going to the Vonage equipment. He was happy with that. The phone line activation went very smoothly, and took just minutes!! Unfortunately, I was left with no internet!! After a cycle of rebooting the router, the eMTA (modem), and my computer things weren't going so well. The installer discovered that the modem was downloading the 'walled garden' bootfile, and had to call his support team. Finally, after about 90 minutes, we had phone and internet.
It did take a couple of hours before I could log into our Digital Voice account online. Actually, I discovered that it was right after I setup the voicemail. However, an error was displayed underneath the call logs (missed, dialed, received). I called customer support, and they told me the issue should be resolved within 48 hours. Actually, it only took about 12 hours. I will have to give credit to Comcast and say that their customer service is now much better than I've experienced previously.
I'll use the service a few more weeks, and post an updated review.
Followup comments: | Forums » comments on review of Comcast Digital Voice |
| »next review in page (previous review)
 Review by klipko
UPDATED: 89 days ago
member for 3 years, 950 visits, last login: 2 days ago
Portland,Washington,OR
$50 per month (month by month)
about 7 days
"Very reliable/ good sound quality"
"not much of a step up from POTS. High price and little features"
"Its OK"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
- Update: 07-April-2009
Moved phone, Internet and TV services over to Verizon FiOS.
- Original review: May-2007
A prior customer of AT&T Broadband Digital Phone (pre Comcast days) I made the switch to Comcast digital voice about 1.5 years ago. This saved me about $10 a month. I think at the time Digital Phone cost was $57 - $58 which included 300 long distance minutes plus taxes. That service was no different than a POTS alternative. When making the switch I had hopes to cut the cost and get more features like other VoIP companies provide.
Pluses:
* Call Quality - great, never had a problem even when I was a cable Internet subscriber and maxing out my download speed on some Linux ISO.
* Voicemail email notification - Digital Phone nor POTS providers (in my area) has this
* Battery backup - battery backup on the unit has come in handy twice during the 1.5 years of having the service.
Lacking feature:
* Distinctive long distance ring - With Digital Phone it was nice to tell who's calling just by the ring (two short bursts for long distance callers) before looking at the caller ID.
* Selective call forwarding - choice of a number or numbers to forward and the option of day and/or time limits
* Send voicemails as a audio file via email - there is voicemail email notification but it would nice to have the voicemail itself (in a .wav, .mp3 or what have you) attached to the email.
Complaints:
* Cost - it's VoIP so I feel Comcast is charging to much for the service as compared to other VoIP providers. I know that Comcast does have control of the data packets (on their network) and that's how it's able to keep call quality high but still the lowest price for the service is $39.95 w/ cable TV and Internet through them. Shaping IP traffic doesn't cost much, I would like to see it $15.00 cheaper. Just a little bit higher than most other VoIP providers.
* Cost II - eliminate the different pricing depending on what other Comcast services a customer subscribes too. When I made the switch from Comcast HSI to Verizon FiOS, Digital Voice went up $5.00 to the price of $45.95 not including taxes. It's at that point to where I'm thinking of porting the number to an extra cell phone on my family plan with Cingular/at&t since we are slowing moving away from using a land line for most calls while at home. ($10 more on my cell bill or keep the ~$50.00 a month for Digital voice. I am aware that I'll loose some features doing so. )
Followup comments: | Forums » comments on review of Comcast Digital Voice |
| »next review in page (previous review)
 Review by CO_Chris
UPDATED: 124 days ago
member for 7.8 years, 3685 visits, last login: a few hours ago
Broomfield,Broomfield,CO
$33 per month
about 2 days
"The call quality"
"nill"
"Well worth it"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
Review Update 3-1-2009
service is still great and I have been happy with CDV
Review update 8-10-2008
Still working great after all these years.I am not sure why someone would go to Vonage
of other VOIP providers for the Quality of service i get from Comcast.
Thanks Comcast...
Review update 12-8-2007
Well it's been a year now and i still have CDV and love it no big problem so i would still recommend there service
11-28-2006
Since i use to have TWC DP and it worked so well in Houston that i will give Comcast a try here in Colorado and man it work's the same. I am paying 33.00 a month for it for 12 months and it's well worth it.
CC DP works better then vonage and the other because it says on there network till it drops out at the CO and by far this is so much better then Vonage because they use the UL/DL to make call and some times they are very choppy .
I have to say for the money go with CC DP you be happy that you did.
Also they use a real 911 service
My total bill with tax and all is 35.68. this is not so bad
Followup comments:  troy201
join:2002-07-07
Lyndhurst, NJ
| CC Voice I agree it works just fine no matter what I'm doing on the net. It would be nice if they upgrade their web page interface to say Sunrocket standards which I thought was great. As it stands now Comcasts is terrible and so very basic and useless. Hopefully they will get it together in that area of the Digital Voice service. | |
| gensai
join:2006-04-15
Seattle, WA | UP/DN Well the reason the SQ is so good even when doing mass upload and downloading is the digital voice uses it's own bandwidth. It doesn't use the bandwidth of your internet connection. The beauty of CC | |
| 
intrstdobserver
@clearwire-dns.net | comcast voip Think about this for a moment. If you have a central alarm system in your home, no voip product will work, period!
Comcast fails to mention this in their sales pitch... | |
| | bscoleman
join:2007-03-20
Midlothian, VA
| Re: comcast voip Contrary to the last post, Alarm services do work with Comcast digital voice. I had problems initially because the contract service person did not install it properly. I called Comcast and they sent a Comcast technician out the day after I called. They were there less than 20 minutes and my alarm company was able to receive my test signal. The service works if it is installed properly. | |
| | | |
| Forums » comments on review of Comcast Digital Voice |
| »next review in page (previous review)
Review by mogulman
Posted: 135 days ago
member for 6.8 years, 1721 visits, last login: 4 days ago
Parker,Douglas,CO
$40 per month
about 5 days
"Reliable"
"Lack of features, Expensive"
"Not worth the money unless you need it for bundling."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I switched one of my phone lines from Viatalk to Comcast a few months ago, because it saved me money with the bundled service on my internet service. My company stopped reimbursing for internet service, so this helped me reduce my payments. If it wasn't for that, I wouldn't have switched. The Comcast phone service is very expensive compared to other service. The features are lacking also. I had more features about 10 years ago with our local land line provider, Qwest.
The only thing going for Comcast is the bundled pricing and reliability. It is way more reliable then my Vonage or Viatalk that I've had in the past. Even with that, though, I wouldn't keep service without the bundling.
Followup comments: | Forums » comments on review of Comcast Digital Voice |
| »next page (previous review)
Review by jcato77
Posted: 138 days ago
member for 177 days, 2 visits, last login: 138 days ago
Dublin,Alameda,CA
$149 per month (12 month contract)
about 5 days
"Good sound quality"
"N/A"
"It's a phone"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
The only reason I have this service is because I have the Triple play package to keep my overall costs down. You would think you could get only a Double-play package with a monthly cost lower than a standard tier Triple play but it's just not in the Cards with Comcast. The cost is really $39.99 or so a month but because I have the Triple play my monthly cost for the whole package is $149.99
Again what can I say it's a phone and it works. Mom sounds great on the other end.
Followup comments: | Forums » comments on review of Comcast Digital Voice |
|
|
Comcast Digital Voice
·
·
·
CDV