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 Review by KahunaNui 
UPDATED: 5.2 years ago
member for 8.3 years, 168 visits, last login: 20 days ago
 Los Angeles,Los Angeles,CA
 Contract price not specified.
 "Overall: Great!"
 "Minor Problems... None worth mentioning."
 "We are impressed!"
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PLEASE NOTE:
Since Relay Point dropped its broadband customers (er, including us) this review is no longer applicable.
Thank you
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Review by ZG77Ghost
Posted: 7.6 years ago
member for 8.2 years, 28 visits, last login: 7.1 years ago
Farmington,Oakland,MI
$49 per month (month by month)
 Ameritech
CLEC party: Covad
"never had a service outage"
"line speed is not as fast as it should be"
"can't compalin"
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they were the middle man when i was trying to setup service from teliquest. eventually teliquest went out of business and relaypoint offered me to renew service directly from them. once you have dsl you can't go back to 56k, so i said sure and its been up and running without problems since november or 2000. now only if the speed could be higher than 266kbps i would be a completely happy camper. but i believe that its not their fault since my co is located almost 12000 feet from my house.
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Review by halestorm222
UPDATED: 7.7 years ago
member for 8.2 years, 11 visits, last login: 6.3 years ago
Pasadena,Los Angeles,CA
$49 per month (24 month contract)
SBC
"Can't think of any"
"Unreliable connection, lousy customer service, bad newsgroups"
"They'll cut you off if you complain about their bad service"
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== Updated on 12/6/00 =
I can't order DSL through any other ISP, even though Relaypoint supposedly disconnected me. Why? PacBell shows my phone number as still linked to RP as my ISP, so no one can sell to me. RP suh-wore that they put the disconnect order in. PacBell says there's nothing they can do.. maybe it's stuck in some 3rd party's system (CSI). Or maybe RP needs to put in a disconnect order.
Meanwhile, it's been months since I've had any kind of DSL connection and my phone number is held hostage by some "glitch" that Relaypoint has zero interest in helping resolve. I've been without DSL for longer than I was with DSL through this ISP.
Businesses are run by people. People can be vindictive.
== Updated on 8/4/00 ==
RelayPoint disconnected my DSL and broke our contract without any notice. Why? Because their management is punishing a customer for a) bringing problems to their attention and b) telling others about problems when management didn't care. RelayPoint doesn't like it when people tell others the truth about their bad experiences with horrible service.
It's like, "Here, you will accept what you're given, and if you tell anyone, you'll get beaten." I never thought I'd be the victim of "battered customer syndrome."
For telling others the honest truth about the abysmal treatment I've received while I've paid my bill each and every month, Doug, CEO has given orders to pull the plug on my service. No one at RelayPoint has the awareness or courage to see that it's just... not... right... to treat a customer this way. Nuremburg worked like this.
I got no notice this they'd disconnect me and break our contract. Just one day, nada. Only after I called them (no one from the company ever calls you or returns calls) did they tell me that my account was cancelled.
(the reason the clueless person in CustServ gave me at first? "non-payment" of my bill... uh.. it was automatically debited from my credit card every month.. I have statements to prove it. The only reason they shoved me out the door is that this company is letting personal feelings get in the way of a legal and binding contract.)
So, not only could you get burned by bad connections. Not only will you get the runaround and blown off if you communicate your problems. If you tell anyone about it and exercise your First Amendment freedom of speech to tell others the TRUTH about Relaypoint's miserable customer service, they will pull the plug on you and violate your contract.
Don't complain, or you get illegally shoved out the door.
Is this really a company you want to take a chance with?
== Originally posted 5/22/00 ==
Lousy technical service. Broken connections that required me to call tech support every other day... literally.
Lousy customer service. No returned letters (I sent them two). No returned calls (the CEO's "assistant" kept promising she'd call me back...ha!). Just let me twist in the wind, in spite of my efforts to communicate my problem to them.
See my story, fully documented and entirely factual, at
»haleonline.com/psych/
(link at top of page)
Avoid RelayPoint. You'll thank me later.
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Review by kbrickey
Posted: 7.7 years ago
member for 8.1 years, 4 visits, last login: 7.7 years ago
Sacramento,Sacramento,CA
$39 per month (12 month contract)
 about 21 days
SBC
CLEC party: Covad
"Tech. support via (323) area code"
"No support via (800) number or long waiting time at best- up to 30 minutes!"
"Company is not up to date with knowlegdable personnel. Phone tag is rampant."
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This was not what I was looking for but it was much better than the experience I had before with Pac Bell(Smell). I do get speeds up to 600kps but is usually closer to 250kps. Never have problems getting online but slows between 5-9 p.m. PDT. Pacific Bell had to hire a contractor (which tore up my yard and my neighbor's yard for 5 days and cut my cable service for 2 days also) and they were the worse company I have ever had the displeasure to meet. I have a static IP address and a SpeedStream ADSL 5260 Router. The ethernet adapter was not included with the install. I received a rebate on the router and the install was free...if it wasn't I would have cancelled service and gone somewhere else. My e-mail was not set up and I wasn't informed about this until online service was available through Relay Point. They did give me 5 e-mail addresses for my account. On a scale of 1-5, I rate this experience a 1.5. I will going away next May when my contract expires. Good luck!
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Review by fedup999999
Posted: 7.8 years ago
member for 7.8 years, 2 visits, last login: 7.8 years ago
Los Angeles,Los Angeles,CA
$79 per month (12 month contract)
SBC
CLEC party: Covad
"None!!!"
"All, apparently none of their internal departments talk to each other"
"They are the worst!!!"
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I ordered service with these morons, and asked for specific services. The sales rep had no clue about computers or networking. She had to go to techsupport five times to ask if they offered what I was asking for...Nothing major mail forwarding, static IP address, reverse DNS.
Then two weeks after my order was taken, I get a call from a "customer service" rep. He tells me my order has been cancelled because the address I gave them showed a loop length of 61000ft, but my Covad line from Flashcom was only 9000ft. So I asked them what address they had for me, they were using the wrong city.
Seven weeks and twenty calls to "customer service" later. Covad shows up with out me knowing they were coming. Luckly I was home when they showed up. Covad does not have an IP address to give me. More calls to "customer service" who tell me that since Covad had done the install, I had to call techsupport now.
Three calls to techsupport and I get my 3 IP addresses. I am told by the day shift to only call at night, because the night supervisor is the only one in techsupport who knows anything about DSL or networking. When I called at night the "supervisor" was always in meetings or on the phone.
Once my service contract is up I am cancelling. I had to call techsupport because the service stopped working. The tech I got told me he did not care because they had just had a meeting where the CEO had told them they were not getting paid and I could hear people in the background saying "Screw this place I quit".
If anyone is thinking of doing business with this joke of a company think twice.
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Review by fedup999999
Posted: 7.8 years ago
member for 7.8 years, 2 visits, last login: 7.8 years ago
Los Angeles,Los Angeles,CA
$79 per month (12 month contract)
SBC
CLEC party: Covad
"None!!!"
"All, apparently none of their internal departments talk to each other"
"They are the wors!!!"
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I ordered service with these morons, and asked for specific services. The sales rep had no clue about computers or networking. She had to go to techsupport five times to ask if they offered what I was asking for...Nothing major mail forwarding, static IP address, reverse DNS.
Then two weeks after my order was taken, I get a call from a "customer service" rep. He tells me my order has been cancelled because the address I gave them showed a loop length of 61000ft, but my Covad line from Flashcom was only 9000ft. So I asked them what address they had for me, they were using the wrong city.
Seven weeks and twenty calls to "customer service" later. Covad shows up with out me knowing they were coming. Luckly I was home when they showed up. Covad does not have an IP address to give me. More calls to "customer service" who tell me that since Covad had done the install, I had to call techsupport now.
Three calls to techsupport and I get my 3 IP addresses. I am told by the day shift to only call at night, because the night supervisor is the only one in techsupport who knows anything about DSL or networking. When I called at night the "supervisor" was always in meetings or on the phone.
Once my service contract is up I am cancelling. I had to call techsupport because the service stopped working. The tech I got told me he did not care because they had just had a meeting where the CEO had told them they were not getting paid and I could hear people in the background saying "Screw this place I quit".
If anyone is thinking of doing business with this joke of a company think twice.
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Review by (hidden by request)
Posted: 8 years ago
(review was emailed from domain mac.com)
New York,New York,NY
Contract price not specified.
"I finally cancelled before I was stuck with them!"
"Brain dead flunkies can't get installs together, Covad takes the blame."
"7 months seems like a reasonable wait before slamming them."
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What can I say but, they don't care. They've repeatedly shown me that they
want my business, but don't want to support it.
I placed 3 orders on Feb 9th, 2000. 2 for my clients, 1 for my home. Of
course, as we've all heard before, I spent untold hours on the phone with
Relay Point and Covad to coordinate the installs. Bell would arrive at my
clients office and say everything was ready for Covad, Covad would come out
and deny that, Bell would return.... over and over and over again. I would
spend hours begging and pleading for a vendor meet, but it never once
happened.
After spending an average of 3 hours a week, 3 times a week on the phone
since Feb 9th, one of my clients was online in late May, another in
mid-June. Miracle of miracles.
But... no one could seem to get my home install together. As a freelance
consultant, I would spend day after day home waiting for Bell to install
(read: lost income). Sometimes they wouldn't show up at all. Sometimes
they would tell me there wasn't enough wire in the building. Sometimes
after a no-show, they would show up and leave a cranky message on my machine
the next day while they waited outside. Sometimes they would say the
circuit was bad. All told, not one vendor meet.
For the last few months I've had a Covad rep who deals with Relay Point who
has assured me she would help me get connected. Again, more talk, more long
distance calls, and no positive movement. Lots of scheduled appointments
and wasted time. I've left messages requesting she help me find another ISP
(partly their suggestion), but no returned calls.
Here we are, Aug 4th, with no promise of an install. I spent 1hr on hold
with Covad in an attempt to get dispatch to get another guy out tomorrow...
no answer. I spent 30mins on hold with Relay Point to get someone to set
this up for tomorrow... no answer. I call a customer service rep to cancel
my order, and she explains I need to put it in writing. Forget it. Cancel
me or not, I'm never calling Covad or Relay Point EVER again.
My plans are to find another provider and transition my 2 connected clients
and all future clients to a company that can handle working with Bell
Atlantic. I know, it's not easy, but I just cannot afford to make this my
life's work.
AVOID RELAY POINT!!!!
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Review by DSLHam
Posted: 8.2 years ago
member for 5.4 years, 2 visits, last login: 5.4 years ago
Los Angeles,Los Angeles,CA
$49 per month (12 month contract)
"Nothing Good"
"Never returns calls, keeps charging credit card"
"Do NOT deal with this company"
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The worst company ever. I'm truely surprised they are still in
business. My one year DSL contract ended on February 17, 2000, and I
couldn't wait to get away from Relaypoint. The problem is they want me
so bad, that they won't stop charging my credit card. I was charged
fraudulently on February 17, March 17, April 17, and they tried on May
17 (today), but were denied because I had filed a complaint with my
credit card company. They now wrote me a letter saying "my card has
expired" and they need a new card number or they will shut me off within
three days - hahaha. Heelllooo - McFly...I'm now with a different ISP -
go friggin ahead and shut me off... What MORONS!!!
How did I tell them that I want to cancel back in February? I called
them numerous times and left messages on their voice mail (the billing
department NEVER answers or returns calls), I e-mailed them, I wrote a
letter which I faxed AND mailed. Then I called and DEMANDED the general
manager after they kept billing. A person named Elias assured me they
will credit me all the charges and never bill me again. That was in
March/April - hahaha.
Basically, this is THE most disorganized company I have EVER seen. Stay
as far away as possible.
Howard
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Review by sarob1
Posted: 8.2 years ago
member for 8.2 years, 10 visits, last login: 6.6 years ago
Livermore,Alameda,CA
$49 per month (12 month contract)
"I was told they were sorry"
"Customer service and sales lied many times"
"Worse customer service than PacBell"
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Waited three weeks through over 10 phone calls and no call backs to be told that they do not support my area. They already had started charging me!
This company is the worst I have ever dealt with.
I never thought someone could make Pac Bell look good.
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Review by MHECTOR
Posted: 8.2 years ago
(review was emailed from domain provost.uab.edu)
Birmingham,Jefferson,AL
Contract price not specified.
"None really, other than seeming to try and give a great deal with free install and hardware"
"Everything else. I can NEVER get ahold of anyone, nobody ever answers their phone...Relay Point has the MOST DISMAL CS EVER."
"Run like heck to your nearest Telco DSL provider. I now use Bellsouth and am very happy"
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Seriously. This is the worst CS I've seen since my old credit card company.
Their sales reps don't return calls, they have charged my credit card AFTER
telling me that service is not available to me. Their CS department assured
me that the credit went through. It didn't. This is a week and a half
later. It is NOT HARD to credit a credit card. I know this. I worked as a
hotel manager for a year. The process takes all of two minutes. Relaypoint
is to be avoided at all costs. At this point, I'm going to be forced to
wait a month to get back my $285 (money that I currently need very badly).
I would AVOID them at all costs just for the billing issues. But the fact
that their CS people don't even know their service areas. I was given the
run around for TWO WEEKS while they told me that I'd be guaranteed 608K
downstream and 128up. Then I get a call saying only IDSL (144 up and down)
is available...then that I won't be getting service because I was denied.
After that, it took me several days to get ahold of the sales person I'd
been working with.
As an aside, all of this communication is next to impossible as they almost never answer their phone and when they do, the receptionist makes it seem like it's a chore to talk to you. Absolutely wretched CS.
This company and their business practices are wholly unacceptable and they
should be razed to the ground. If you are looking for home DSL in
Birmingham, AL, don't go with Relaypoint. Check out Bellsouth. They're
giving me 1.5 meg down and 256 up and I get the stuff in a few days.
Matt Hector
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