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Review by mpbloome 
Posted: a few hours ago
member for 8 years, 168 visits, last login: a few hours ago
 New York,New York,NY
 $70 per month
 about 7 days
 "sERVICE STARTED ONE TIME"
 "Wrong modem. Bad filters. Insane, barely acceptable path to tech help."
 "Cheap is cheap"
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Bought deal offered 3 free months. Received $126 bill first month. Called billing. "Never heard of such a deal, but your account shows $5/mo for 6 months discount (which was never ever mentioned to me)". Total denial of offer despite my offer of copious and dated notes. Terrible copper phone sound. Repair Tech came one day late and had to go through 5 filters before he could find one he declared "adequate". Called Verizon billing the only department that is authorized to send filters!~!!!! "Want a better filter? Buy it!"
Bought 3Mbit download. get only 1.5 download. But the worst is "support" phone system. Web inquiry states "tech support (or whatever they call it) not functioning.
Wish they would put some of the people in their commercials to work fixing their system.
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 Review by ChargerMike
UPDATED: 1 days ago
member for 8 years, 2398 visits, last login: a few hours ago
Edgerton,Rock,WI
$33 per month (month by month)
 Verizon (ex GTE)
"Roclk solid conection"
"Email spam - The yearly price is more then the month to month?"
"Good value - great connection"
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Have had Verizon for 6 years now. After a couple of issues in the first year the connection and speeds have been great. My main complaint: I would like to sign up for a years contract on their web site but it never works. Email spam filtering could be better, but it's
not bad. I had Charter Pipeline before, now that was a freaking nightmare!
Another year of great service. Looks like I could go up another tier but I don't need the speed. (yet)
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 Review by rosco
UPDATED: 2 days ago
member for 5.6 years, 1552 visits, last login: a few hours ago
USA
$29 per month (12 month contract)
about 5 days
Verizon
"Service was active 4 days sooner than I was told."
"None Yet."
"$29.95 is $20 cheaper than the local CableInternet Provider...and its Faster!"
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Well, I was checking my phone bill online on 10/22 and a pop-up came up saying I was eligible for DSL and gasp! I clicked on it. I was signed up for 1500/128 service and the website said my active date would be 10/29. On 10/24 my equipment arrived at my house and I immediatley hooked it up (I never could follow directions) the light blinked for about a day and the next day it was synched. For the record I am hooked up through a Belkin 4 port router w/ built in PPPoE. Just for kicks I called verizon to find out how far they had me listed from the CO (you can about see the building from my backyard) their DB said 5,200 feet. My speed tests usually range between 1300-1474 --(highest its been) down and 80-110 up. Im perfectly happy with this service as I used to be on a sorry dial-up that would only connect at 33.3kbps. So around here Verizon Online DSL is definitley the best speed for the money.
-UPDATE-
I am a happy camper now...I called in for the upload increase to 384k and had it effective in about 5min. you cant beat that with a wooden stick.
so I was pleased before, but now I am extremely happy with 1500/384 @ $29.99/month!!
-UPDATE 6/19/09-
I dont have verizon anymore(moved). But I was happy with it for the years that I did.
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Review by rollinraver
UPDATED: 6 days ago
member for 7.1 years, 1538 visits, last login: 2 days ago
Buffalo,Erie,NY
$29 per month
Verizon
"constant connection. unwavering speed!!!"
"none really. Been pretty good to me."
"EXCELLENT service for the price"
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I've had DSL, approx 7 years now, I've been very pleased. There were minor nuisances of not having svc (like when I moved) but they ended quick enough. My line is very consistant, and RARELY gives me any problems.
I recently decided to make the change from 3.0 to 7.1. I'm pleasantly impressed by the consistant speeds I get. I'm about 6400ft from the co now, and the only thing that bothers me is that fastpath won't work on this line any longer. When I had 3.0, it was working great, with pings in the low teens. However, after the upgrade to 7.1 and the request for fast path, the connection was mostly unusable at times, and often not usable at all. A change back to interleave fixed those issues and I now enjoy a rock solid 6.4Mbps/720kbps connection.
Tech support can be brutal at times. It's always advisable to get as far away from the first one that answers as you can. Level 1 tech support leaves alot to be desired. If you are reading this, and need ANY assistance with your VZ DSL svc, i would HIGHLY RECOMMEND that you visit the Verizon Direct forum on this site. The people that answer your posts are very friendly, knowledgable, and always eager to help. I can NOT say the same for tech support via the 800#.
I'm FIOS capable where I live, however being in the city of Buffalo, with no franchise in place, I'm restricted to FIOS data only at this point. (I will probably NEVER give up my copper phone line).
Well, as of 6/26/09 i've taken the FIOS plunge for my internet... 20/5 package.... DSL, You served me GREAT over the past years, but it's time for the next gen...
Followup comments:  JoseDR
join:2005-05-31
Fords, NJ | Cost for 7.1M How much was your service @ 7.1M??? | |
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a333
A hot cup of integrals please
join:2007-06-12
Corona, NY | Re: Cost for 7.1M It's $39.99 with voice service, or $42.99 stand-alone. Both options require you to sign up for at least a year to get those prices.
a333 | |
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Review by Rexie
Posted: 7 days ago
Fair warning: reviewer joined this month
Putnam Valley,Putnam,NY
$50 per month
Verizon
"Decent value for the money"
"When it works -- it's fine. But repeated problems have been agonizing dealing with tech support."
"Hoping FiOS will eventually be better -- if it ever gets here."
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Dropped Cablevision/Optimum when Verizon DSL became available, only because Cablevision's TV service was awful, the Optimum was great. Repeated, ongoing problems with Verizon DSL in this semi-rural but highly populated area only 50 miles from NYC has been extraordinarily frustrating.
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Review by mds
UPDATED: 8 days ago
Fair warning: reviewer joined this month
Ambler,Montgomery,PA
$37 per month
"SLOW DSL Download speed and a totally inept tech support staff that cannot fix it"
"At 11 kbps, I am not getting the service I paid for"
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I purchased Verizon Online DSL at a 1.5 mbps download speed service level.
On June 12, the speed 'suddenly' degraded severely. I gave it a couple of days to resolve, did some troubleshooting at my end in the meantime, and on June 14 I called Verizon technical support.
The support team always wants the problem to be at my end. It MUST be my computer. But I explained that I have three computers and they are all seeing slow internet speed.
So we begin a test of my equipment - router and modem. The Verizon tech support person took over my computer, reconfigured my wireless router and disabled it from working at all. Then he dropped off the line leaving me with nothing. And he never called be back on the phone number that he very carefully collected as part of his script.
Fortunately, I know how to set up a wireless router, so I was able to reverse his mistakes and get back to where I was - SLOW speed.
I called every day to get an update status on the ticket, and every time, we did the same dance. The problem must be at my end, my computer, my router. Finally, I spoke to a supervisor who seemed to understand that we had already tested everything, and that if three different computers are seeing the same problem, then it is most likely not my computer. So he scheduled a service tech to visit my house on Friday June 19.
On Friday morning, the service tech called and said that there was a Verizon router problem in my area, they were working on it, and that he was not coming out. The next day, my ticket was closed.
Is anyone hearing circus music yet?
No one bothered to call me to see if my internet speed had improved. It was still SLOW.
I started taking a series of Verizon (and other) internet speed tests. They all showed the same results. Very early in the morning and very late at night, the download speeds were reasonable at about 1 mbps. As the day went on, and traffic increased, the speed degraded to ridiculously low levels e.g. 11 kbps.
Given the data pattern, I believe that the Verizon network is bandwidth limited, and cannot support the service that I am purchasing. It is now June 24 (ten days since I opened a trouble ticket) I still continue to call every day now armed with a very obvious statistical data pattern of internet speed, and Verizon still wants to troubleshoot my equipment.
I am switching to another ISP. It is too much trouble having Verizon as a "provider".
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 Review by bajajoe
UPDATED: 10 days ago
member for 8.4 years, 801 visits, last login: 8 days ago
Teaneck,Bergen,NJ
$29 per month (12 month contract)
Verizon
"Stable reliable and no caps FREE WIFI !!!!!"
"none"
" FREE WIFI, Total outages for 3 years 3- 4 hours max"
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Verizon in the bergen county region is as good as can be expected. Very rare that it is down . I've been online for 4+ years and for the last year have never had a problem. My business uses verizon . My email is always right on the mark. No static ip address but the price is right. I have a dynamic ip. Beware of all 1st tier techs they drive you nuts.. FREE WIFI .Free wireless router>What's with the off shore tech support and the secret locations.? NOW FIOS 20M over 5M!!!!!!!!!!!!!!!!
Now 25/15!!! for $10.00
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 Review by tschmidt
UPDATED: 10 days ago
member for 8.6 years, 4876 visits, last login: a few hours ago
Milford,Hillsborough,NH
$30 per month
about 10 days
Verizon
"Service has been stable"
"PPPoE - dynamic IP address"
"Pleased with the service"
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I lost my 512/512 SDSL service in early 2001. Initially none of my phone lines were qualified. Tried to get Verizon to swap one of the lines to unused SDSL line, no go. Even managed to talk to a person in the engineering department to find out why the lines were not qualified, still no go. Found out about Presidential appeals from BBR. Called morning of 6/27/01 by the afternoon all three lines were qualified. They even gave me the ranking. Distance was 11,800 feet. This agrees with the previous SDSL length of 10,500, since the SDSL ISP had ~ 1,000 feet of bridged tap removed.
Ordered 1500/384 package on the web for $79.95. I telecommute so upload speed is important. This was half the price I was paying for SDSL. Activation was scheduled for 8/7. In NH Verizon only offers PPPoE with dynamic address allocation.
I decided to use a POTS/DSL splitter rather then microfilters. Splitter minimizes effects of inside wiring. Ordered a splitter from a contact here at BBR. Installed splitter and secondary surge suppressors for added protection. Everything was ready for the big day.
7/27/01 Verizon requires use of MS PPTP VPN and a customized Netscape browser for initial configuration and WinPoet PPPoE, to simulate a dialup connection. I did not intend to use WinPoet as I have a router. I loaded the Verizon install CD on a spare PC, connected it to Westell B90 modem. Install was pretty uneventful. Transferred PPPoE setting to Multitech RouteFinder router. It logged on without a hitch. Setup Usenet and Verizon email account. I have a hosted domain and use my own SMTP server for outgoing mail rather then Verizon.
11/18/01 UPDATE: I downgraded from 1500/384 to 768/128 on 10/26 with an effective date of 11/16. Sure enough on 11/16 speed was reduced. Typical DSL Reports speed test is now 705/110Kbp/s.
4/14/2002 UPDATE: as other's reported upload speed has increased. Typical upload is now 130Kbps up from 110. Nice 20% increase.
7/26/2002 UPDATE: One-year anniversary with Verizon. DSL service has been extremely reliable with only a few short outages caused by internal routing or authentication problems never DSL circuit itself. Speed is consistent. They have resolved the outgoing mail issue but that does not affect me since I use my own domain. All in all I’m very happy with the service.
10/10/2002 UPDATE: Verizon offered new version of the 768/128 plan at $39.95 month with one-year contact. Converted account saving $10 month.
5/2/2003 UPDATE: DSL is now $34.95 for "basic" plan 1500/128 if 12,000 feet or less from the CO or 768/128 if not. Called Monday to sign up for new speed plan at lower cost. Friday line was upgraded getting 1400/130. Nice to get a speed enhancement and price reduction.
8/6/2003 UPDATE: Two-year anniversary with Verizon ADSL. Recently had an outage, modem would sync but not connect. After much troubleshooting by Verizon and myself turned out we had two corroded telephone receptacles causing a partial short between line 1 and 2 (DSL). Surprisingly this has no effect on voice quality. Lesson learned: always check inside wiring first. This would have saved being on dialup for several days and a service call from Verizon. Reliability and speed have been great. Occasional slowdowns during peak times but still very usable.
8/24/2004 UPDATE: This is my three-year anniversary with Verizon ADSL. Service has been very stable. The only problem has been occasional DNS slow downs.
I called Verizon to get the 1500/384 speed upgrade. That would bring me back to the same speed I had three years ago when I first signed up. Unfortunately I’m one of the many Verizon customers that have experienced significant line length growth. When I called I was told I did not qualify because my distance was 17,000 feet. New distance is 5,000 feet more then when I first signed up.
12/1/2004 UPDATE: DNS has been kind of an on again off again problem with Verizon. I opted to run my own DNS server on an always-on PC used as a network file server. That seems to have solved the DNS problem.
3/22/2005 UPDATE: “Basic” DSL service was increased to $37.95 without 1-year contract and $29.95 with.
7/14/2005 UPDATE: This is my four-year anniversary with Verizon ADSL service. Figured I would try for the speed upgrade again to get back to the same speed I had when I first signed up, 1500/384. Called Verizon and after the customary 20 minute hold time spoke to a rep. Told her I wanted to take advantage of the lower price, $29.95, by going on a 1-year contract but before I did that I wanted to get back to the same speed I had when I first signed up. Rep took the change order. I was skeptical but sure enough as of today I’m back to 1500/384.
7/13/2006 UPDATE. This is my five-year anniversary. 1500/384 service has been very stable, with occasional DNS hiccups.
Postings on VOL thread here at BBR indicated Verizon increased distance for given speed package. Called to see if I qualify for 3000/768 plan. Was told no because they show me at 17,495 feet. That is frustrating because in the five years I've had DSL wire distance varied from a minimum of 11,800 to maximum of 17,500. As far as I know neither my home nor the phone lines have changed over that period.
7/13/2007 UPDATE: This is my six-year anniversary. 1500/384 service has been very stable. In what is now an annual ritual when I renew my annual contract I ask if I qualify for higher speed plan, answer was again no. There was some confusion with billing. Had been billed in arrears now billing period is same a phone bill. I must have missed the notice. When I called rep apologized for the confusion and that while I did not qualify for higher speed she said as a long time DSL customer should could give me the six month introduction price of $19.99 going to $29.99 for rest of year.
Replaced Westell B90 modem with Netopia 3346 modem/router combo. The Netopia modem supports ADSL2/ADSL2+ that improves performance over long lines. Verizon is not advertising ADSL2 but assumed newer DSLAM support it. Unfortunately modem indicates I'm not on a newer DSLAM.
6/23/2008 UPDATE: This is my seven-year anniversary as a DSL customer. Verizon sold VT/NH/ME to FairPoint Communication.
»Review of Fairpoint Communications by tschmidt
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Review by ricklerre
UPDATED: 10 days ago
Fair warning: reviewer joined this month
Brooklyn,Kings,NY
$40 per month (12 month contract)
about 60 days
Verizon
"Great speed, decent value, Excellent connection reliability"
"Awful Customer Service, Bad copper reliability"
"As long as it's working it's the tops"
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I originally obtained this service in 2001, just after they started offering DSL in my area.. The connection reliability was horrendous(modem reboots every 18 hours) and the speed was a bad value. The service also went out for days at a time due to aging badly maintained copper to the premises(phone service also went out).
I switched to Speakeasy DSL in 2003, they had a better deal for bandwidth, and their customer service was amazing. When the phone lines went down they were even good at pressuring Verizon to repair it so we could get DSL service back.
Speakeasy didn't upgrade my speed for 6 years, so I looked at switching back to verizon, and due to reviews and the price offerings I advised my mother to make the switch before I got home from college. She went ahead and was given such a fantastic runaround by verizon that she ended up without ANY internet service for nearly 2 months.
After I got home I spent approximately 6 hours on the phone with Verizon support being transferred around, and rest assured, none of them have any idea how to tie their own shoes, they're all idiots. I don't feel like recounting the specifics, but almost one week later Verizon was able to activate the DSL service on my line. Since then the connection reliability has been perfect and I haven't had to get anywhere near the Customer Support Kindergarten, the service is great.
Now if they'd just finish installing FiOS here already!!
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 Review by OldschoolDSL
UPDATED: 11 days ago
member for 3.3 years, 688 visits, last login: 10 days ago
Chicopee,Hampden,MA
$17 per month (12 month contract)
about 14 days
Verizon
"Its cheaper then Cable and always on."
"1yr contact + their phone service, in order to get a good deal."
"Verizon has something good going here."
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I've got to hand it to Verizon. There service is fast and cheap. However I really wish they would offer it without having to join a 1yr contract and force people to have their other services, in order to get a good deal. My perfect idea would be to switch to Voice over IP (VoIp) on my high speed, but to do so would cost more.
Although I do pay 14.95 for the DSL, I also pay for the phone service and in total it's about 40.00. If I decided to go for stand alone DSL, it would be 39.95 and then I would have to pay for VoIp. So either way, they get their money.
I use to have Comcast Cable (long time ago) and really didn't like their high prices and also how insecure their network seemed. They always had someone or something taking down their network and I would even end up with other people's e-mails.
To be fair though, both companies need to work on their Tech Support.
UPDATE 03-12-2007:
Verizon service is still going strong and the price still remains fair. However I wished all their departments would talk to one another. The few small problems I have had (bad wires down the street), took sometime to be addressed. Mostly because no one was talking to one another.
This also held true when I wanted NAKED DSL (no phone, just DSL). I was told MANY times, that I could order such. But my order kept being cancelled before it finished (computer did it). Why? Because I'm on a remote terminal, which seems to prevent the install of NAKED DSL. It took a little over 1 month before someone finally could point that out and it was their Presidential Support who had to find that information out. Once that was clear, normal DSL (with phone) only took about 7 days to install.
Sadly though, it took a while to setup my DSL as Verizon wanted me to direct connect and not first setup my wireless. I worked around them and never plug my PC into their silly modem.
Still I continue to be happy with their service and have not had a problem since then. But I do worry about the time it would take to fix one, should another come forth.
UPDATE 10-13-2007:
It would seem my new address (Chicopee, MA) allows for Naked DSL (dry loop dsl). I signed up in my local Best Buy and was even given $100.00 FREE to spend in the store. I used it to buy myself a new MP3 player.
My ready date was almost 14 days after sign up and they never did give me my "phone number" (dedicated dsl number), which I had to call in for to activate my service. Othen those two things, I have yet to have any problems. The price has also gone up a little (from 14.95 to 29.95).
FINAL UPDATE 01-09-2008
Verizon DSL is good for those on a budget and if you're not seeking faster then light speeds. Their customer service department needs much work, as i often found myself knowing more then they did, but at the price we had been paying that had to be expected.
Naked DSL was a blast. But we found ourselves not saving what we had liked to be. The price for Naked DSL is a little more then DSL with phone service. Of course if we had added the phone service we would STILL had been paying the same price or so for NAKED DSL. So in truth, there is no savings and my wife really wanted that.
With the DSL Internet and Vonage phone, we where paying about 60 - 70.00 a month. We wanted it within the 40-50.00 range. Charter had a limited time offer for 69.97 (plus tax) which included Digital Home TV, 5MB Internet Speed, and Phone. This is what we finally settled for. Of course both of them came with a 12 month commitment.
We opt to pay the 80.00 disconnect fee in order to remove ourselves out of their contract. Which I REALLY didn't like having anyways. Further more Verizon always wanted to have a credit card on file as NAKED DSL was paperless billing. With the problems we had with Vonage (see my review) tapping into our account, the idea of paperless and auto payment has left a bad taste in our mouths.
~~~ End Review ~~~~ 01-09-2008
~ Review Re-started~ 06-22-2009
Quick to install and am enjoying their high speed dsl and phone service. They now offer a package deal which allows me to call 24/7 through out The USA & Canada for free (all local).
Still waiting for Fios though (Indian Orchard, part of Springfield, MA)
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