The 2Wire DSL modems have a very sophisticated set of troubleshooting logs and indicators. When you post a message asking for help with a 2wire product issue – such as random disconnects or other issues - you can speed up the time other volunteers here take to help by providing the following info up front-
Please provide a description of what your problem is, including things like how often or at what time of day the issues occur. Also how your system is set up- how many computers you have connected to the 2wire and how they are connected (wireless, ethernet, HPNA, etc.)
And then the relevant logs, from the Management and Diagnostic Console (MDC), to include are:
•The contents of the DSL Diagnostic page.
•The contents of the Detailed Log.
•If an application or firewall related question - You should include both Detailed Log entries and Event Log entries.
The Management and Diagnostic Console (MDC) is for advanced troubleshooting in the event of problems. Access it by going to http://homeportal/management (/MDC will also work in place of /management)
The DSL Diagnostic page (under Troubleshooting on the left side of the MDC) displays current data on your connection and a history of retrains.
The Detailed Log (under Advanced on the left side of the MDC) is more hardware oriented (equivalent to a unix Syslog) and is of more help to track down problems with the 2Wire itself.
The Event Log (under Troubleshooting on the left side of the MDC) is software oriented and mostly lists firewall hits and minor events with settings.
Remember the people who help here are all your peers, some professional techs, some not, most just regular BBR users, assisting when and where they can. For official support you should contact your service provider.
Note: Some service providers provide 2Wire products with the MDC locked out. In this case you will not be able to access the MDC without the password, and most service providers do not release the password. Your only recourse is to complain to the service provider you got the 2Wire from, and not 2Wire itself.
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by Riss_Centaur 
last modified: 2006-10-09 15:42:36 |
