HATE TW
@lenrad.com
|  [TWC] Roll out date for the Samsung H3090
I JUST got off the phone with a TW rep, probably in another country, who had NO F#%CKING clue what I was talking about; the standard experience ANYONE has EVER gotten with dealing with TW.
I want to get rid of the SA 8300HD DVR for the Samsung H3090 box and was asking for WHEN they would be available, she said I can go trade it at any time.
I asked if the H3090 is available she said she doesnt know...
Can anyone tell me if the H3090 is available? If not, any word WHEN? |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs: | and you live exactly where?
Hob |
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Zen6
@rr.com | reply to HATE TW
Good luck, I called repeatedly in Dec and they call center rep had no clue. |
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Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs:
1 edit | that is clueless techsupport for you |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| said by Anonymous_  :that is clueless techsupport for you The call centers are one of the last groups to be told dates. If you tell a call center agent a date he tells customers. dates have a tendency to change often and I mean often.
Now you have a bunch of customers calling back to find out why the date they were told has not been met.
That's why you will rarely get a date unless its set in stone.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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ill bosstino
join:2009-02-11
Long Beach, CA | reply to hobgoblin
said by hobgoblin :and you live exactly where? Hob |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs: | Thanks for your contribution.
Hob |
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ds5v50
join:2003-01-22
Fremont, OH | reply to HATE TW
I spoke to a line worker disconnecting a neighbor, he said NW Ohio is going to be using the SA8300HDC's for a whle. He said that in our area there is no plans on upgrading the units, just the software. |
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rv65
Drink Dublin Dr Pepper to your health
Premium
join:2008-08-02
San Diego, CA
| reply to HATE TW
It's still too early to tell if it will come out. I believe both boxes are in testing. Thats what my division's president said. The Samsung SMT-H3090 runs the same software as the 8300HDC but has better specs. It can run MPEG-4 and multi room DVR. TWC might be really nice to us and order them with 320 GB HDD's. That too is worth swapping. Having an extra 160 GB helps with all the new HD content. I don't think they'll do a mass MPEG-4 rollout due to all the legacy MPEG-2 boxes. MPEG-4 does use less bandwidth than MPEG-2. |
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Monolith
join:2007-07-25
united state
| reply to HATE TW
I hope something new comes out soon, this SA 8300HD DVR, I have sucks. It always locking up on us. Every time we try to rent a movie, it locks up. Yes I have called tech support and they have sent out 3 techs, cannot find anything wrong, after I called again 4th tech to come out, connected some device to the line saying signal to the house was to strong. Maint. came out fixed that problem was fine for a few weeks then started again, have had 2 more techs out and say nothing wrong, they replaced our boxes as well still same problem. We no longer rent movies from TWC, because it more trouble than it worth.  Does anyone have any thoughts what else we can do? I talked to guy in our area that does side jobs that works for TWC and said something about there a loop that connects everything for our division, that was just installed last year or something along those lines and said the bandwidth was already maxed out, and they have nothing but problems with it. Not sure if that has to do with my problem or not, sorry I don't recall the details of what he was saying either. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
1 edit | If there is not enough bandwidth or capacity to the VOD server the box will time out.
Not the Box's problem tho.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Monolith
join:2007-07-25
united state
| reply to HATE TW
Thank you for the info. Is this the same reason, we get the message several times a day that our boxes have no access, and then number comes up on the screen? We have to then call in and they do something and boxes start working again. We always pay our bill on time, and been with TWC for 15 yrs, and really starting to get old. This been going on since the OCAP upgrade, so I just assumed it was with the box since they sent so many tech out. |
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anon a mouse
@rr.com
| reply to ds5v50
said by ds5v50 :I spoke to a line worker disconnecting a neighbor, he said NW Ohio is going to be using the SA8300HDC's for a whle. He said that in our area there is no plans on upgrading the units, just the software. Except that parts of NW OH are running on Motorolas. Are they ditching them or are they going to keep them as well? |
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ds5v50
join:2003-01-22
Fremont, OH | I was told the SA's were going to be main hardware. At this time. |
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rv65
Drink Dublin Dr Pepper to your health
Premium
join:2008-08-02
San Diego, CA | reply to HATE TW
I've heard that the 8300/8240 series DVR is in the EOL stage so TWC will have to order new boxes but it might be a while. They will have a ton of 8300/8240 boxes so they will want to clear up the inventory before deploying the Samsung DVR. |
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AnClar
Premium
join:2003-07-31
Belton, TX
| reply to HATE TW
I hope they do something soon. The SA 8xxx boxes are beyond trash!! I've been thru a number of them, all with the same problems: random freezes, loss of audio, incomplete recordings, slow tuning, pixelization, etc., etc.. Pure junk, these boxes are!
If I put a product on the market with as many problems and glitches as these things have, I'd be out of business before I started. This is what happens with near-monopolies and lack of competition.
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When in danger or in doubt run in circles, scream and shout! |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| said by AnClar :I hope they do something soon. The SA 8xxx boxes are beyond trash!! I've been thru a number of them, all with the same problems: random freezes, loss of audio, incomplete recordings, slow tuning, pixelization, etc., etc.. Pure junk, these boxes are! If I put a product on the market with as many problems and glitches as these things have, I'd be out of business before I started. This is what happens with near-monopolies and lack of competition. Strange. I have 2 8300 HDC boxes for just over a year and have had none of the issues you appear to have.
I would suspect you have some form of signal issues that are causing your issues...I doubt its the boxes.
hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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rv65
Drink Dublin Dr Pepper to your health
Premium
join:2008-08-02
San Diego, CA
| Are you running Navigator or SARA. The 8300HDC's aren't as good with Navigator since they are using an OCAP version. The 8300HDC isn't really meant for OCAP. It could be the signal. Then again TWC San Diego always puts the latest version of Navigator on to their boxes. |
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HyView13
join:2008-04-03
Buffalo, NY
| reply to HATE TW
said by HATE TW :
I JUST got off the phone with a TW rep, probably in another country, who had NO F#%CKING clue what I was talking about; the standard experience ANYONE has EVER gotten with dealing with TW. Actually, our Time Warner Cable reps here in Buffalo are from the Buffalo area. The customer service here via telephone are local.
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TW WNY - Surf & View Package + Digital Variety | 52" Samsung DLP hooked to SA4250HDC via HDMI Cable | 22" LG Flatron monitor hooked to SA4250HDC via HDMI to DVI Cable | Let's Go Buffalo... Seriously, LETS GO! |
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weknowweknow
@verizon.net
| reply to hobgoblin
of course hob. employees of TW like u NEVER EVER have problems...ever!!
said by hobgoblin :said by AnClar :I hope they do something soon. The SA 8xxx boxes are beyond trash!! I've been thru a number of them, all with the same problems: random freezes, loss of audio, incomplete recordings, slow tuning, pixelization, etc., etc.. Pure junk, these boxes are! If I put a product on the market with as many problems and glitches as these things have, I'd be out of business before I started. This is what happens with near-monopolies and lack of competition. Strange. I have 2 8300 HDC boxes for just over a year and have had none of the issues you appear to have. I would suspect you have some form of signal issues that are causing your issues...I doubt its the boxes. hob |
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