devhyfes
join:2009-05-03
Pasadena, CA
| [Line Problem] DSL/Voice Degradation - no dialtone and now sync
I live in Pasadena, CA (near LA). Over the past week, I have been working with Earthlink tech support regarding my DSL + Voice bundle, to the point where I'm now calling their Tier3 TRON unit on a daily basis.
Last week, I noticed that before getting a dial tone (upon initiating a call) I would get some static on the line- almost the sound of modems talking (as opposed to the "snow static" you get on a tv channel). Within a few days, I was no longer getting any dial tone at all- just the static. After some troubleshooting, I figured it had to be a problem with the DSL line and called ELNK. On three occasions they "reprovisioned" or "refreshed" the line, and on each case I got my dial tone back, but for a shorter amount of time and would have to call back.
During these periods (except when they'd bounce the DSL circuit), I'd have perfect internet connectivity. It was only the Voice that had a problem.
Flash forward a week, and I am calling twice a day to get my dialtone back. I now have a direct line to Tier 3, and the techs are telling me that "This is a widespread issue, and our network technicians are working on the problem. No ETA." They insist that they are making adjustments to my line in order to buy me more time in between loss of service, but this doesn't seem to be working.
I'm actually a former ELNK employee and have tried to remain true to them for the past 4 years. But frankly, a week of troubleshooting a service outage that is "wide spread" is just unreasonable in this day and age.
Is anyone else hearing about this widespread issue? Is there any idea what it is? |
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devhyfes
join:2009-05-03
Pasadena, CA | Re: [Line Problem] DSL/Voice Degradation - no dialtone and now s
Oh, it is also noteworthy that this morning, I started having sync problems, which indicates that the problem is getting even worse. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
1 edit | The only thing you can do is test out at the NID with a phone when the dial tone goes away again and later with a DSL Modem when the DSL connectivity inside drops again to verify if the problem is on the line going back to the DSLAM or if it is interference local after the NID with the wiring going inside.
»EarthLink DSL FAQ »How do I test at my NID? What does it look like?
At that point if the problem isn't from the NID to the inside, then you push Earthlink to roll a Covad tech to repair your line.
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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devhyfes
join:2009-05-03
Pasadena, CA
| reply to devhyfes
Well, it turns out that Covad had made some sort of change in their software which was causing the problem. On tuesday, they launched a new build which seems to have corrected the issue.
It took posting my frustrations to my facebook page to get any info (not sure if they were working on it separately). One of my old earthlink friends from Pasadena still works at the company (now in ATL) and she called the head of DSL to ask him to look in on it. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs: | Glad to hear that you have possible light at the end of the tunnel. |
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