cmcdaniel
join:2009-06-01
San Andreas, CA
|  wildblue internet connection very slow how do I change it?
I have been a WB customer for 3 months now(unfortunately) and since day 1 I have been unsatisfied with my service. It is unusually slow for *satellite* service. They said it was 30x faster than dial up but I have had nothing but problems and I run a ping around 1700-2500 average. That's horrible how can I change this?
my zip is 95249
my test results from the speed test are as follows...
122kb/s download, 12kb/s upload, and 960ms latency for the first test to NJ
58kb/s download, 56kb/s upload, and 1006ms latency for the second test to SF CA
tell me how to lower my ping please asap |
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tobicat
join:2005-04-18
Tombstone, AZ
| Those pings are close to normal for Wild blue.
»www.wildblueworld.com/forum/show···ght=ping
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9000 spaceway III, 7000S SatMex 5 990, Dlink wirless |
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opus74
Deep Thought
Premium
join:2002-03-04
Coello, IL
clubs: 
 ·WildBlue
| reply to cmcdaniel
You are not going to lower your ping time on a satellite connection.
You are accessing a sat that is 22,300 miles away.
So figure it out:
You to WB gateway 22,300 miles.....
Gateway time..... ? ms
Internet time....probably 200 ms......
Gateway time...... ? ms
WB to you 22,300 miles.
Once you think about it 1700 aint half bad.
It's the nature of the beast.
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Lordy, I have loved some ladies and I have loved Jim Beam and they both tried to kill me in 1973. |
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Earth Signal
Earthsignal
Premium
join:2002-10-03
Burlington, IA
·WildBlue
| reply to cmcdaniel
Which package do you have? Both your download and upload speeds seem poor. In your two speed tests the latency seems to be lower than what you report above. Don't expect latency to get below 1200ms no matter what you do. Who do you have your WB service through, Dish, AT&T, NRTC or WB direct? Have you called customer service to have them run some tests. Since you have only had the service three months I'm guessing you got a poor install.
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Ron ~ Wildblue Select Pak since 01-2006, Anik F2 Beam 26, service through NRTC, Dell XPS, 2Gig Ram, XP Pro, Router DD-WRT- WRT54GL, Laptop, XP home |
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Island Jeff
join:2005-07-18
·WildBlue
 ·TDS
| reply to opus74
quote:
You are not going to lower your ping time on a satellite connection.
You are accessing a sat that is 22,300 miles away.
So figure it out:
You to WB gateway 22,300 miles.....
Gateway time..... ? ms
Internet time....probably 200 ms......
Gateway time...... ? ms
WB to you 22,300 miles.
Once you think about it 1700 aint half bad.
It's the nature of the beast.
1700 is terrible. It's over twice and close to 3 times longer/slower than the physical latency of the satellite connection itself accounts for.
Here is the latency wildblue delivered for the first year in 2005:
ping -n 10 yahoo.com
Pinging yahoo.com [66.94.234.13] with 32 bytes of data:
Reply from 66.94.234.13: bytes=32 time=648ms TTL=48
Reply from 66.94.234.13: bytes=32 time=727ms TTL=48
Reply from 66.94.234.13: bytes=32 time=730ms TTL=48
Reply from 66.94.234.13: bytes=32 time=726ms TTL=48
Reply from 66.94.234.13: bytes=32 time=723ms TTL=48
Reply from 66.94.234.13: bytes=32 time=723ms TTL=48
Reply from 66.94.234.13: bytes=32 time=641ms TTL=48
Reply from 66.94.234.13: bytes=32 time=642ms TTL=48
Reply from 66.94.234.13: bytes=32 time=654ms TTL=48
Reply from 66.94.234.13: bytes=32 time=643ms TTL=48
Ping statistics for 66.94.234.13:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 641ms, Maximum = 730ms, Average = 685ms
ping -n 10 google.com
Pinging google.com [216.239.37.99] with 32 bytes of data:
Reply from 216.239.37.99: bytes=32 time=682ms TTL=238
Reply from 216.239.37.99: bytes=32 time=600ms TTL=238
Reply from 216.239.37.99: bytes=32 time=600ms TTL=238
Reply from 216.239.37.99: bytes=32 time=695ms TTL=238
Reply from 216.239.37.99: bytes=32 time=680ms TTL=238
Reply from 216.239.37.99: bytes=32 time=679ms TTL=238
Reply from 216.239.37.99: bytes=32 time=678ms TTL=238
Reply from 216.239.37.99: bytes=32 time=645ms TTL=238
Reply from 216.239.37.99: bytes=32 time=644ms TTL=238
Reply from 216.239.37.99: bytes=32 time=603ms TTL=238
Ping statistics for 216.239.37.99:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 600ms, Maximum = 695ms, Average = 650ms
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Very happy TDS DSL user | Wildblue in Lake Michigan |
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Island Jeff
join:2005-07-18
·WildBlue
·TDS
| P.S. not that there is anything you can do as a customer about the wildblue traffic shaping now in place -- generally the experience is still ok, but it's not as snappy/quick as it was at first that we saw with our own eyes for the first year of service.
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Very happy TDS DSL user | Wildblue in Lake Michigan |
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opus74
Deep Thought
Premium
join:2002-03-04
Coello, IL
clubs:
·WildBlue
| said by Island Jeff  :P.S. not that there is anything you can do as a customer about the wildblue traffic shaping now in place -- generally the experience is still ok, but it's not as snappy/quick as it was at first that we saw with our own eyes for the first year of service. That was my point. The old daze (10/05) were so much better..... 
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Lordy, I have loved some ladies and I have loved Jim Beam and they both tried to kill me in 1973. |
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equivocal
join:2008-01-23
USA
| reply to cmcdaniel
From another thread:
said by cmdaniel :
From 1 day of gaming I go to 120% of my threshold and my internet service is then limited and slows down to almost no internet at all.
Sounds like cmdaniel got FAP'd. |
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tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium
join:2002-02-02
Stewartstown, PA
 ·Millenicom
·WildBlue
| reply to opus74
said by opus74 :Once you think about it 1700 aint half bad. It's the nature of the beast. Without traffic shaping pings would be around 600-700. When I connected to my neighbors Hughs satellite internet, I could definitely tell a big difference in page load times between Hughs and WB. My only advice for the OP is see if he can get EVDO, but it looks like he's stuck with the WB contract for now.
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RIP my babys Buttons 1/15/94-2/9/07 & Beamer 7/24/08, Buttons, Buttons video, Beamer
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CexyAngel
| reply to cmcdaniel
But if there is another service besides WB I would be very interested I live in the mountains where we don't have a lot of choices, is there any help for me? |
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tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium
join:2002-02-02
Stewartstown, PA
·Millenicom
·WildBlue
| said by CexyAngel :
But if there is another service besides WB I would be very interested I live in the mountains where we don't have a lot of choices, is there any help for me?
There's Hughs satellite, but there are just as many people complaining about them. You can look for fixed wireless or EVDO.
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RIP my babys Buttons 1/15/94-2/9/07 & Beamer 7/24/08, Buttons, Buttons video, Beamer
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or270
Premium
join:2007-03-13
Lookout, CA | reply to CexyAngel
also check out Starband
»www.starband.com/
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HN9000/.74 1 watt/ProPlus
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nhdiesel
join:2009-08-15
| reply to cmcdaniel
Whatever you do, don't bother upgrading your service. I tried that because of my slow speeds, since they advertise faster downloads by going with the Pro package. Well my speeds actually got SLOWER! Even my wife noticed it, and she isn't very experienced on computers.
Jim |
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