TimM
@mchsi.com
| [MO] Extremely slow internet in Columbia, MO
As of very early Tuesday morning (around 1:00 AM), my internet has been extremely spotty. This includes multiple timeouts and horrible download speeds (upload is fine).
After them telling me nothing was wrong on my initial call, the next morning an automated phone message told me there was a service outage in my area. I figured that I would wait until this was fixed.
This morning, the message was gone, and a representative told me that there was no outage in my area. They checked my signal (from their end) and told me it was low. When I checked myself, it was perfectly normal (around 35 dB). So now there's a guy coming next Tuesday... one week after the problem started.
Is anyone else having these issues? Is there anything I can do to remedy this issue? I'm 100 percent sure it's either on their end or it's my modem. My laptop and desktop both shared this problem, and direct connecting into the modem did not solve this issue. |
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Anonymous
Premium
join:2004-06-01
IA | What modem do you have? Post your signal levels. |
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TimM
@mchsi.com
| I'm using the Motorola Surfboard SB5101.
Downstream
Frequency: 513000000 Hz
Signal To Noise Ratio: 36.6 dB
Power Level: -10.4 dBmV
Upstream
Channel ID 2
Frequency 33000000 Hz
Power 43.0 dBmV
I remember getting similar results a few months ago when just checking my signal for curiousity. |
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TimM
@mchsi.com
| reply to TimM
Downstream Value
Frequency 513000000 Hz
Signal To Noise Ratio 36.5 dB
Power Level -10.1 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 2
Frequency 33000000 Hz
Power 43.0 dBmV
It's a Motorola Surfboard SB5101. |
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rick89
join:2003-12-10
Franklin, NC
1 edit | reply to TimM
Your Downstream Receive (power level) is pretty low....and with a upstream power in the 40's you might have a balance problem...I would make sure the modem is going through only 1 splitter from the drop to your house....Although -10dB is low your modem it shouldnt cause a ton of errors....check your lvl's when your having the problem and see if they change....Also when the tech comes out tell him your Downstream receive is -10dB |
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