cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| Anyone sucessfully switched from PPPoE to DHCP?
My FiOS was installed in 2005, before Verizon used DHCP. I understand all new customers get DHCP by default and several regions have transitioned.
I've tried several times since 2006 without success. Some reps tell me it simply is not possible. Some tell me they can disconnect my current service and start new the same day. They cannot complete the order and send me to the reps that can not, or simply send me on a long disconnect.
Does anyone know how I can get my account switched from PPPoE to DHCP? |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| I'm not sure it's possible...you might want to post in the Verizon Direct forum and ask them. If anyone can do it and will know what you're talking about, it'd be them.
If there isn't a way to convert you, I think a disconnect then re-connect might be your only hope.
--
He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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danclan
join:2005-11-01
Midlothian, VA | reply to cbrain
You can do it. However, it requires that your internet service be completely halted as they have break and rebuild your circuit. This can take anywhere from 24 hours to 2 weeks....and there will usually be issues....so its not advised. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| said by deblin  :I'm not sure it's possible... Because of the technology or the bureaucracy?
said by deblin :...you might want to post in the Verizon Direct forum and ask them. If anyone can do it and will know what you're talking about, it'd be them. If there isn't a way to convert you, I think a disconnect then re-connect might be your only hope. Been there ... done that.
Placed a FiOS order with DSL Extreme earlier this week. I qualified but haven't heard back. I suspect they can't place the order as long as I have active FiOS.
said by danclan :You can do it. However, it requires that your internet service be completely halted as they have break and rebuild your circuit. This can take anywhere from 24 hours to 2 weeks....and there will usually be issues....so its not advised. I'm committed to getting it done, it's just a matter of how.
Starting to sound like the best route is to go Comcast for a while. I'll get DHCP, higher speed and lower price for 6 months.
PS: I have 5 Verizon FiOS promos, 2 in addressed envelopes. All are new this week. |
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PoloDude
Premium,VIP
join:2006-03-29
East Northport, NY | Just wondering why being on PPOE bothers you so much?
Others can jump in with the math but i remember it being about 1% of the overhead. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| said by PoloDude :Just wondering why being on PPOE bothers you so much? Others can jump in with the math but i remember it being about 1% of the overhead. Why is my reasoning important to you? Since Verizon offers this from my CO, shouldn't a long term customer willing to endure a difficult transition be allowed the same options as a new user.
My reasons are no secret.
1. I log into several systems that use IP authentication. DHCP offers a much more stable IP.
2. Why waste the overhead, no matter how insignificant, for an inferior system.
3. I want it, and all the neighbors I helped install have it.
4. I can get it from Comcast or a Verizon FiOS re-seller and will get it when and if I come back to Verizon. |
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sameshtdd
join:2006-01-04
Teaneck, NJ | If you use several systems that require IP authentication, wouldn't a Static IP be a better option? |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| said by sameshtdd :If you use several systems that require IP authentication, wouldn't a Static IP be a better option? Agreed. I love a good single malt but have a bit too much Scot in me to pay more than the price of Johnnie Walker Black. ISP's used to get IP's free and I think still do. Until they lower the price, I must compromise. I've lived with PPPoE for over 4 years. DHCP is a good first step. |
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PandaB
join:2008-04-14
Chino Hills, CA | reply to cbrain
What's the difference between the two and why is DHCP preferred? |
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celtic
join:2001-02-08
USA
| reply to cbrain
»en.wikipedia.org/wiki/Point-to-P···Ethernet
»en.wikipedia.org/wiki/Dhcp
DHCP offers more stable IP and lower overhead. Is there any benefit to PPPoE? |
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celtic
join:2001-02-08
USA
| reply to cbrain
Migrating your FiOS connection from PPPoE to DHCP This D-Link router firmware upgrade migrates your router connection from the PPPoE protocol to DHCP. This update will reduce connection issues and make troubleshooting easier if issues arise.
The D-Link firmware upgrade applies only to the Model DI-604 and DI-624 routers.
»www22.verizon.com/ResidentialHel···4638.htm |
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druber
join:2000-04-11
Marlborough, MA | His router firmware has nothing to do with the problem - he cant' just change it, it has to be changed on verizon's end too. And apparently the bureaucracy is not willing to do that for existing customers. |
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jadziedzic
Premium
join:2005-12-12
Nashua, NH
| reply to cbrain
I did this just before final cutover from Verizon to FairPoint happened. The support rep at FP - working with someone from the Fiber Solutions Center, as the FSC was still doing all of the fiber support for FP - said a service disconnect was required, followed by a reconnect. They claimed they could schedule it so the disconnect would occur in the morning, and the reconnect would occur in the afternoon; I would be offline for part of the day.
I agreed, and it wound up taking five days to get my service re-connected. Not only did they disconnect my Internet access, I lost telephone service as well. The reconnect order had apparently gotten "lost" in the system, no one at FairPoint had the slightest clue of how to chase it down, no one at the FSC could find an order, etc., etc., etc.
IF you decide to take the plunge be SURE to the order numbers for BOTH the disconnect and reconnect so you can follow up when the customer support and billing folks are out of the office.
As for WHY the change, I was running into some issues where auto-negotiation of the speed over the network link from the ONT to my D-Link DIR-655 suddenly stopped working - it would only work if I set the router to a fixed 10 Mbps. I read where someone else in our area ran into a similar problem with PPPoE over DSL, and was told by someone at Netgear that FairPoint had tweaked something that caused some issue. I also wanted to get the change completed before the actual cut-over of service since I figured the FP folks would be fairly clueless about fiber ...
Tony |
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SquareSlinky
Premium
join:2004-05-25
Tampa, FL
·Verizon FIOS
·ViaTalk
| reply to cbrain
Glad to hear that others feel the same way I do. I have called about this 20+ times, with no luck.
Last I tried they wanted to charge me a disconnect fee, even with me telling them I want to sign right back up again. Insane they punish the early adopters. |
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danclan
join:2005-11-01
Midlothian, VA
·Verizon FIOS
| said by SquareSlinky :Glad to hear that others feel the same way I do. I have called about this 20+ times, with no luck. Last I tried they wanted to charge me a disconnect fee, even with me telling them I want to sign right back up again. Insane they punish the early adopters. More insane is that they still keep the PPPoE infrastructure at all and not just migrate all to one standard. |
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batsona
Maryland
join:2004-04-17
Ellicott City, MD
·Verizon FIOS
·Vonage
| reply to cbrain
My Cisco PIX501 suddenly stopped working - it wouldn't pick up an IP over PPP. Oddly enough, neither did my 3Com router, my DLink, and my old Vonage router. -All three of which have a PPPOE setting. Had to call Verizon on it, and their solution was to throw an Actiontec at me. (I'm an early customer from 05, who got the DLink router and NIM back then)
I've love my PIX back, but it simply doesn't work on Verizon's network anymore - I can't get the actiontec to do what I want it to do, and I had it working fine on the PIX. I'd love DHCP... |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| said by batsona :My Cisco PIX501 suddenly stopped working - it wouldn't pick up an IP over PPP. Oddly enough, neither did my 3Com router, my DLink, and my old Vonage router. -All three of which have a PPPOE setting. Had to call Verizon on it, and their solution was to throw an Actiontec at me. (I'm an early customer from 05, who got the DLink router and NIM back then)... A friend had the same problem with a Cisco 1604R. Once that didn't work, only the Actiontec would. Verizon sent several techs and tried for a week but couldn't make any other router work. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| reply to danclan
said by danclan :More insane is that they still keep the PPPoE infrastructure at all and not just migrate all to one standard. Verizon would need to change the router for every user on PPPoE. Not every customer is a BBR regular.
They could add every PPPoE user to the DHCP server and allow knowledgeable users to change whenever ready then transition everyone else as they do maintenance or support. |
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More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
1 edit | said by cbrain :Verizon would need to change the router for every user on PPPoE. Not strictly true.
That only applies to the original D-Link 604/614 routers. IIRC, the switch from PPPoE to DHCP occurred after VZ started deploying Actiontecs, so there is a small subset of Actiontec users on PPPoE.
The Actiontecs support auto-detection of connection type, so those could be switched easily. However, for the D-Link routers, the choice between PPPoE and DHCP must be explicitly selected on the WAN configuration page.
06/30 edit: According to posts in this thread, VZ provided a firmware update for the D-Links to auto-detect PPPoE or DHCP. |
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danclan
join:2005-11-01
Midlothian, VA
·Verizon FIOS
| Verizon did convert people from PPPoE to DHCP several years ago when they switched to DHCP. They however stopped for some inexplicable reason.
Its not hard. All you have to do is change your settings on your router if you wake up one morning and cant login. Its a trivial change for the majority of users and in this case a minority of users still on PPPoE. |
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