vetteboy
join:2009-02-22
Puyallup, WA
| [HD] Lost Channels In One Room-What?!?!?!?!?!
Ok, we have 4 HD Boxes. 3 of them are upstairs, one is downstairs.
We have been getting HD channels like Speed (620), HD Theater (663), USA HD (672), etc.
Suddenly, downstairs in the living room, we get almost NO HD channels, but upstairs, we still get all the same channels.
I unplugged the power from the cable box downstairs, then plugged it back in. Got the channels for about 15 secconds, then I get the "NOT AUTHORIZED" screen with all the channels in the 600s.
Again, Upstairs was not effected.
I called Comcast and they sent a signal to the box downstairs, and that changed nothing.
Then the rep told me that I should not have those channels, because I'm not paying for them. It's a mistake in the other rooms-WTF!! (I'm in property management, so my service was setup by a local rep, but that should not make a difference)
So I sent an e-mail to the rep that I deal with, because she has helped me with issues before, but the rep on the phone really ticked me off.
Is there anything I can do-or am I SOL until Monday. LOL |
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koshoka
join:2006-12-01
Pottsville, PA | I guess the question is...are you supposed to be getting the channels in the 600s? |
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caddyroger
Buy American
Premium
join:2001-06-11
clubs:  | reply to vetteboy
What package are you on?
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Caddy |
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vetteboy
join:2009-02-22
Puyallup, WA
| reply to koshoka
I don't know why I wouldn't.
I was getting some channels above 600 right when the boxes were installed a few months ago, then I looked at the channel guide and noticed that there were some I was not getting and I asked if I should be and she said yes, the next day, I had them.
It just does not make sense to lose channels on one box and not the other.
Now that I think about it. I had to go though a lot to get everything straight with my account, the rep I called probably looked at an old account or something. Who knows.
I guess we'll see what the rep that I usually deal with says on Monday. |
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vetteboy
join:2009-02-22
Puyallup, WA
| reply to caddyroger
I believe it would be considered digital starter, but I'm not totally sure. That's what the brochure I have in front of me says, but I've been told these are not always correct. There are actually channels missing from this brochure because of the local transitions. |
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caddyroger
Buy American
Premium
join:2001-06-11
clubs: | reply to vetteboy
Try switching the boxes you could have a bad box, If the other box works it a bad box. If it don't it most likely a bad cable or splitter.
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Caddy |
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koshoka
join:2006-12-01
Pottsville, PA
| said by caddyroger  :Try switching the boxes you could have a bad box, If the other box works it a bad box. If it don't it most likely a bad cable or splitter. Nah, it's a rate code issue, the channels are showing as "not authorized". If it was a signal issue the box would display "one moment please"
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*******
Disclaimer: I am a Comcast employee. Any statements are my own and should not be construed as official Comcast communications. |
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koshoka
join:2006-12-01
Pottsville, PA
| reply to vetteboy
said by vetteboy :I believe it would be considered digital starter, but I'm not totally sure. I don't know what your specific channel line up is, but I would not expect you to be able to access those channels with digital starter.
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*******
Disclaimer: I am a Comcast employee. Any statements are my own and should not be construed as official Comcast communications. |
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TD Nickell
Premium,MVM
join:2006-09-26
Federal Way, WA
clubs:
| reply to vetteboy
I have digital preferred now,but before that i had digital starter.
And yes you should be getting all those channels you mentioned in the 600 range.
You won't get them all,but you will get most of them.  |
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vetteboy
join:2009-02-22
Puyallup, WA
| Yeah, I know there are multiple channels I am not suppossed to get in the 600 range, but I know there are some that I am.
I forgot to mention a couple things:
-The first thing I did was unplug the power from the cable box for a minute or two. Then when I plugged it back in, I had the channels for about 15-20 secconds, then I got the not authorized message.
-After I talked to the rep on the phone, I could channel to Speed on 620, but got the not authorized message, but could not channel any higher, it's almost like what she did made it worse.
I thought about swapping the boxes. I might do that later today if I get bored. LOL
Thanks everyone!! |
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caddyroger
Buy American
Premium
join:2001-06-11
clubs: | reply to koshoka
vetteboy has 4 hd boxes 3 are working ok. The 4th is not working ok. If it was a rate code all 4 would not work. The one box is not picking the rate code. He probably will have to exchange the box
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Caddy |
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koshoka
join:2006-12-01
Pottsville, PA
1 edit | You can have a single outlet not working due to rate codes. |
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vetteboy
join:2009-02-22
Puyallup, WA
| reply to caddyroger
UPDATE:
The rep e-mailed me and said it should be taken care of...
It's not.
I swapped the boxes and the box that was not getting the channels, is still not getting them in another room, but at least we have all the HD we are paying for downstairs where we really want it.
I'm waiting for conformation from Comcast that I should get a new box. |
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caddyroger
Buy American
Premium
join:2001-06-11
clubs: | It possible that your cable has a bad connector or a leg on your splitter is bad. Switch the cable at the splitter had see if the bad box starts working ok.
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Caddy |
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ajwees41
Premium
join:2002-05-10
Omaha, NE | reply to vetteboy
what model of box is it? do you know how to get the signal levels? |
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vetteboy
join:2009-02-22
Puyallup, WA | All my boxes say Motorola on them. I don't know how to get the signal levals. Since I swapped the boxes, I have a feeling it's the box itself. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE
 ·Cox HSI
| said by vetteboy :All my boxes say Motorola on them. I don't know how to get the signal levals. Since I swapped the boxes, I have a feeling it's the box itself. cox in our area uses motorola also. to get to the diagnostics turn the box off and quickly press select on the remote. it should bring up a white screen with black letters look at the out of band and inband tuner if they are lower than 30db you have a signal problem on that outlet. |
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vetteboy
join:2009-02-22
Puyallup, WA | But as I said above, I switched the box to another outlet. The problem changed rooms. |
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rendrenner
join:2005-09-03
Grandville, MI
| reply to vetteboy
So the box that doesnt work was moved to a different outlet and it still didnt work? And the box that did work was moved downstairs and it still worked? Sounds like a box issue. Its unlikely that rate codes could just fall off an outlet. The channels that are missing suggest that its not a rate code issue. IF you were say missing all HBO's one one box, or all the the sports tier could suggest rate code issues. The fact that your getting other channels but missing HD Theater and USA HD further suggest a box issue. IF its a cable card box it may need a force validation but i dont think that will still get it.
IF you have a service center nearby just take it in and swap it out. |
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vetteboy
join:2009-02-22
Puyallup, WA
| Yeah, I plan to get another box on Monday from a local Comcast store in Federal Way.
Yes, the box that was moved into the place of the bad box is working fine. I'm convinced it's the box. The problem moves to another room when I move the box. |
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