crazlunatic
join:2005-12-23
Canada
| Did Rogers ask you guys to upgarde your modem before August
Just received an email saying that I must take my modem to a Rogers center and exchange it for a new one or I won't have internet access. The deadline was August 7th.
Just wondering if anyone got this. I find it strange that Rogers is forcing its customers to go in and exchange the modem rather than have them come in and exchange it for us. We pay good money for Internet! Also wanted to confirm with other users here to make sure it's not spam mail. Thanks.
Here's the link of centers btw - »assets.rogershelp.com/emailimage···res.html |
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chorner
join:2008-06-23
Aurora, ON | Curious what modem you have currently? I would assume they're switching over to DOCSIS 3 modems. |
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giggabotch
join:2006-12-16
East York, ON | reply to crazlunatic
If Rogers had to visit our homes to do simple upgrades, we'd all by paying more for the Internet.
Sounds like your the first on the block to be upgraded to DOCSIS 3. I'm jelous  |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to crazlunatic
Doesn't make sense ... upgrading DOCSIS 2 modems to DOCSIS 3 ... they're totally compatible. It would seem more likely that he has either a TeraPro, a Motorola Wave modem, or a DOCSIS 1 modem. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON | reply to crazlunatic
Interesting. One can only surmise that something will happen around that date. |
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anon34343
@rogers.com | He probably has an Motorola SB5100. They are swaping those out since the firmware cannot be upgraded to support some upgrades they have done at the headend. Docsis 3 is still awhile away. |
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Mashiki
Balking The Enemy's Plans
join:2002-02-04
Woodstock, ON | I have a SB5100 and haven't gotten any requests to swap out my modem. |
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anon3313
@rogers.com | reply to crazlunatic
Probably is the Motorola. I was asked to swap that out last summer - same message - swap it or no service. I got in return the WebSTAR DPC2100R2. |
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jono181
join:2004-06-05
Toronto, ON | reply to crazlunatic
What about the people that bought it instead of rented, are we screwed? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | At least Motorola still exists and can update their modem. I've got a Toshiba PCX2600! Toshiba went out of the modem business!
I can't believe it's a problem related to DOCSIS 2.0 modems. |
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Hello_123
@rogers.com
| reply to sbrook
said by sbrook  :Doesn't make sense ... upgrading DOCSIS 2 modems to DOCSIS 3 ... they're totally compatible. It would seem more likely that he has either a TeraPro, a Motorola Wave modem, or a DOCSIS 1 modem. Just to clarify, the SB5100 series modems cannot be upgraded to DOCSIS 3.0... if you want DOCSIS 3.0 speeds, then you need a new modem. SB5100 cannot do channel bonding.
However, if you meant that once they go live to DOCSIS 3.0 on the CMTS side, then yes, older modems are backwards compatible with the new CMTS's. |
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elwoodblues
Elwood Blues
join:2006-08-30
Toronto, ON | reply to crazlunatic
Or get an SB6120 which is Docsis 3 and is about 100 bucks |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to Hello_123
That's what I mean ... there's no need to go to DOCSIS 3 if you have a DOCSIS 2 and don't want to go to higher speed tiers.
That said, although the DOCSIS 1 modems are still compatible, they don't do so well even at Ex+ speeds. |
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kg77
join:2007-12-24
| reply to crazlunatic
said by crazlunatic :Just received an email saying that I must take my modem to a Rogers center and exchange it for a new one or I won't have internet access. So what happens if you never check your Rogers email and you never gave Rogers an alternate email address?
I have a SB5100 modem... should I be worried I will get cut off? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to crazlunatic
until we know what kind of modem and who else gets asked to do this, no |
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HiVolt
Premium
join:2000-12-28
Toronto, ON
clubs:
 ·TekSavvy Solutions..
·Bell Sympatico
| reply to sbrook
said by sbrook :That said, although the DOCSIS 1 modems are still compatible, they don't do so well even at Ex+ speeds. A friend in norther ontario on Persona Cable has 30/2 cable and their system is entirely DOCISIS 1.1 based. SB5100 modem.
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GOLF LEAFS GOLF! |
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elwoodblues
Elwood Blues
join:2006-08-30
Toronto, ON
1 edit | Yeah thats the max speed of those modems, Docsis 1.1 can hit 38mb
Just checked them out.. they are showing a max of 15mb,but your friend must be on the Manitoba Border. not bad for BF Nowhere, and we city folks get slower speeds (probably for more money) |
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Sunfox
join:2003-12-14
Markham, ON
| *&$#
I haven't received any such email, but then I remembered that my "master" Rogers email account is an old numbered account back from Shaw days that I no longer use. A few attempts to get one of my other Rogers accounts made the master have failed, so I haven't done anything.
Based on this post and since I have an SB5100, I decided to check what was in it in case these were only being mailed to the master account. There was lots of Rogers advertisements... loads of notices of features being dropped... nothing about exchanging my modem... but there, from early June, is a lovely notice telling me that my Better Choice Bundle is being dropped. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON
| reply to elwoodblues
said by elwoodblues :Yeah thats the max speed of those modems, Docsis 1.1 can hit 38mb Yea but probably because it had the new firmware, older SB5100 may not have the proper firmware to do so or be able to upgrade the firmware. |
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Mashiki
Balking The Enemy's Plans
join:2002-02-04
Woodstock, ON
 ·Bright House
·Rogers Hi-Speed
| reply to crazlunatic
If and when I get an email I'll replace this modem. Until then this Motorola works just fine. I asked a few friends here in town as well who have the same modem, no one has gotten an email from Rogers telling them to swap their modems. But we're pretty far down on the totem pole for upgrades. |
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