nguyenvuan
Premium
join:2009-06-29
2 edits | Paid for Elite but I got worse than Pro
I just upgraded to Elite plan from Pro plan last month. The connection is constantly dropped.
I ran the dsl test line from this site, here is the result:
»/linequality/c···/2536966
My modem/router was the original one from AT&T: 2701HG-B Gateway
I tried speedtest.net, here is the result:
»www.speedtest.net/result/506596733.png
I just get so frustrated with the service. I tried to call AT&T technical support many times and they could not provide much help!
Please help! |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX | Re: Paid for Elite but I got worst than Pro
How about posting the statistics from your modem. It appears that you are having line issues and maybe we can help you determine what they are. |
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nguyenvuan
Premium
join:2009-06-29
| Here is the statistics of the modem:
Transmit and Receive Data
IP Bytes Packets Errors
Transmit: 709159627 4071072 0
Receive: 1348922723 5159847 0
Data Errors
Statistics
Collected for 3 days 14:02:14
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 453373 128233 583 0:00:01
ATM Loss of Cell Delineation: 35173 26353 132 0:00:01
DSL Link Retrains: 94 6 0 1:03:02
DSL Training Errors: 427 7 0 1:02:46
DSL Training Timeouts: 0 0 0 0:00:00
DSL Loss of Framing Failures: 154 3 0 1:03:03
DSL Loss of Signal Failures: 164 4 0 1:03:03
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 164 4 0 1:03:03
DSL Cumulative Errored Seconds: 86679 18384 104 0:00:01
DSL Severely Errored Seconds: 5923 2465 9 0:00:16
DSL Corrected Blocks: 0 0 0 0:00:00
DSL Uncorrected Blocks: 612829 162057 747 0:00:01
ISP Connection Establishment: 19 19 19 312:00:50 |
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nguyenvuan
Premium
join:2009-06-29 | Do you know what problem I'm having?
If it's about the line problem, will it be able to be fixed it at home or it's the line outside? |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX | It looks to me like you are getting lots of errors. Let's see if we can determine if it's AT&T's wires or yours that is the problem. How about moving the modem out to the NID and retest. |
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nguyenvuan
Premium
join:2009-06-29 | I'm sorry but I could not understand what you mean by saying "moving the modem out to the NID". Please shed a light. |
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nguyenvuan
Premium
join:2009-06-29 | reply to McSummation
The modem connects directly to the main line and that's it, no phone.
There is no phone plugged to the other slots. There is no DSL filter to the phone line. |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX | reply to nguyenvuan
»AT&T Southeast Forum FAQ »How to check modem stats, synch rates & speeds from test jack at the NID. |
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