TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
 ·ViaTalk
·Teliax VOIP
 ·Comcast
·Teleblend
| Video Loss with bright white picture?
I remember seeing something about this once before, but I seem to be experiencing a blue screen flash with "video loss", whenever a bright screen is shown in a program/commercial.
Any ideas on a solution? Is it something with the TV or STB? I have the cisco box and a Vizio LCD. I checked the TV setup, and did not see any settings to change. The STB is connected via component, not HDMI. I had issues with HDMI.
Any input appreciated.
TJ |
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jp518
join:2009-03-26
Vernon Hills, IL
| I have the same problem with a 26inch Dynex TV connected via component cables. I am going to guess it is something with our TV's. I don't have the problem with my 32inch Samsung. I have also switched the location of the DVR and STB to see if that solves the problem.......it does not. I will not use HDMI either, it causes my TV's aspect ratio to be distorted. Even with adjusted the aspect ratio of the box and messing with the zoom features. Unfortunately I don't think there is a fix at least that I know of. |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20
 ·AT&T U-Verse
·Verizon FIOS
| reply to TJ_in_IL
HD over Component cables on the Cisco DVR/STB give the bright screen artifacts. Apparently, it's a known problem -- I know, little consolation if it affects your viewing -- that keeps me from getting true HD. I have to watch HD channels in SD wide screen. A nice picture, to be sure, but not the HD I'm paying $10 a month for.
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Read your contract and TOS before signing anything. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
1 edit | reply to TJ_in_IL
Someone over on utalk posted that they had AT&T swap out the DVR with one of the newer, larger ones and this went away. It only seems to affect some TVs. My Panasonic TVs were connected via component and I never saw this once.
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AT&T U-Hearse
Your funeral. Delivered.
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sner66
join:2006-01-31
Hinsdale, IL | Yes, this is a known problem. If your TV will accept a 720p signal, you can change the STB to output 720p and this usually solves the problem (Cisco STB/1080i/some TVs). |
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jp518
join:2009-03-26
Vernon Hills, IL | I have tried both 720P and 1080i and the problem still persists. In my case that doesn't solve the problem. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL | reply to sner66
I agree what was said earier.... why downgrade my viewing ability that what I pay for, due to know issues with STB hardware.
I guess I was hoping that this may have been solved by the latest upgrade. |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20 | reply to djrobx
I'm gonna call. Thanks for the hint. |
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dipswich
Premium
join:2003-06-27
Raleigh, NC
·AT&T U-Verse
·VoicePulse for Bus..
·ViaTalk
·RoadRunner Cable
| reply to TJ_in_IL
TJ,
The component signal levels on the Cisco box are technically non-compliant. The levels are close enough that most TVs still work fine. Signal loss on bright screens is a U-verse box problem, not the TV's.
I had the same problem connecting to a Samsung DLP via component. AT&T swapped the box for an identical model (I was hoping for the brand new upgraded box with no luck), and the replacement hasn't given me any problems. You will lose your recordings, though.
If you want to keep your recordings and have additional STBs, you can try swapping them around to see if another box crosses the "working" threshold. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL | Thanks for the suggestion. |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20
·AT&T U-Verse
·Verizon FIOS
| reply to TJ_in_IL
I called. I got the CSR in the Philippines. We went thru all the troubleshooting steps. She made "adjustments." I scanned the channels, and found the artifacts were still there. She consulted the schedule, and I have a technician coming tomorrow between noon and 4 pm. I hope s/he is reading this thread and knows this is a component output issue on a Cisco DVR box...
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Read your contract and TOS before signing anything. |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20 | Update
A new Cisco box (with a Jan 09 build date) did the trick. I am now officially happy with U-Verse.
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Read your contract and TOS before signing anything. |
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jp518
join:2009-03-26
Vernon Hills, IL | So getting a new DVR got rid of the picture loss associated with a predominantly white background and sudden flashes? I just want to double check before I call and complain. |
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DCP2
@hp.com
| reply to Technogeez
My box says 9/08 and I assume that means it was made in 2008. My screen goes to wavy lines then to a blue screen before resetting. I have a Mitsubishi WS-65411 and it worked fine on Charter. I am using component output. At first thought it was HD only, but it is predominantly happening on Noggin..lesser on other channels. DVD works fine as before so not thinking it was or is the TV tuner. I am on my third BOX. in less than one week. I need to decide whether to stay with Uverse or go back to Charter? HELP |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20 | reply to jp518
That's correct. All gone now. No episodes since Saturday on any channels. I wish I'd done it weeks ago.
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Read your contract and TOS before signing anything. |
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