seth709
@rr.com
| george please help me!!!
i have been a longtime fan and customer of dslextreme. i have recommended dslextreme to many friends, colleagues and family members.
i hooked up dslextreme in my dad's house and we've been a happy customer for over 5 years.
About 6 months ago, i purchased a second account for my dad in his vacation house. For the past 6 months we have never been able to receive a connection. every time we go to the house the only way we can get on the internet (as i am currently doing) is by "borrowing" my neighbor's wireless.
I called dslextreme to cancel the 2nd account, but they want to charge me an ETF!!! i think it's fair to meet half-way, or maybe i should be asking them for a refund! But to be hostage for 6 more months of fees or pay an early termination fee when their system hasn't worked from day one is pretty upsetting. make me really wonder why i should continue with the all the other dslextreme accounts. they seem SO short-sighted in doing what is right. we still want to be their customer but just with one of the accounts at the house that works. not the house that doesnt.
i hope george gets in touch with me and do what's right. i will post and tweet my experiences - my twitter id is @sethg
Please George - looking forward to your help!
Seth |
|
Zak_D_H
Premium,VIP
join:2007-01-04
Salt Lake City, UT
 ·Qwest.net
| Hi Seth709
The only way to get out of the contract is to let DSLEXTREME do the troubleshooting necessary to make sure that DSL cannot work at that location. If you just used the neighbors internet instead of calling DSLX and going through all the necessary technical troubleshooting to get it up and running then you havent met DSLEXTREME half way yet. Give them a chance to get it up and running and if they can confirm it cannot work at the location they will disqualify you and let you out of the contract. |
|
sethkev11
@rr.com
| thanks Zak - the other way to get out of the contract was to cancel the account we have been long-term customers (over 5 years and on a month-to-month) and then transfer the account that still is under contract. funny that two supervisors never mentioned that option to me but a "regular" customer service rep named Sarah came up with this terrific solution. |
|
