The Good, Bad, Ugly charts

FIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Verizon FIOS	4.21	1%	$76	13	B+	A-	A	B	A-	B+	RI MA NY TX VA NJ PA FL MD OR CA WA 97 recent reviews
AT&T U-Verse	3.86	0%	$110	13	B	B+	A-	B+	B+	C	SC AL OK TN FL CT CA OH WI MO MI IN TX AR GA IL 72 recent reviews

VOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Callcentric	4.68	5%	$15	3	A	A	A	A	A	A-	BC NC NY PA FL OH CA MA IL 26 recent reviews
callwithus	4.66	0%	$7	1	B+	A	A	A	A+	A+	MA 7 recent reviews
ooma	4.49	0%	$10	2	A-	A	A	A+	B	A-	NY GA IL CA 13 recent reviews
PHONE POWER	4.49	1%	$15	8	B+	A	A-	A-	A	A	NY FL MD CA AZ MA NJ WA 17 recent reviews
Future Nine Corporation	4.48	2%	$9	3	B-	A	A	A	A	A	NY PA OH CA TX NV 17 recent reviews
VOIPo	4.44	3%	$14	7	B	A	A	A-	A	A	LA NC NY VA FL CA WI CO TX GA NJ WA 32 recent reviews
VoicePulse	4.42	1%	$18	5	B+	A	A-	A-	B+	A	10 recent reviews
voip.ms	4.38	0%	$11	1	A-	A-	A-	A-	B	A	ON CA 20 recent reviews
Comcast Digital Voice	4.22	0%	$44	13	B-	A-	A	A	B	B+	CA 7 recent reviews
AT&T CallVantage	4.13	2%	$30	7	B+	B+	A-	B+	B	B+	IL 7 recent reviews
Vonage	3.96	3%	$26	7	B+	A-	B+	B+	C+	B+	TN NY QC PA CA CO ON GA 35 recent reviews
ViaTalk	3.87	0%	$17	9	B	A-	B	B	B-	B+	NY PA IL CA 17 recent reviews
Packet8	3.72	2%	$30	7	B-	A	B	B	C+	B	GA 4 recent reviews
LINGO	3.48	1%	$22	9	B-	B+	B-	B-	C	B-	6 recent reviews
magicjack.com	3.41	0%	$2	4	C-	A-	B-	B-	C-	A-	FL CA AZ 17 recent reviews

WIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
T-Mobile US	4.28	3%	$63	2	A-	B+	A-	B	B+	A	7 recent reviews
Sprint Mobile Broadband	3.89	5%	$55	4	B+	A-	B+	B-	B	B	NC NJ CA 10 recent reviews
Alltel Axess	3.73	0%	$58	3	B+	A-	C	B-	B	B	MI 5 recent reviews
Verizon BroadbandAccess	3.69	11%	$56	3	B	B+	B	B-	B	C+	6 recent reviews
Millenicom	3.65	0%	$59	5	B	A	B-	B-	B-	B-	MI VA CA 8 recent reviews
Verizon Wireless Broadband	3.24	6%	$62	10	C+	B+	B-	C+	C+	C-	NY VA FL CA TX 15 recent reviews
Cricket Broadband	3.21	7%	$39	1	C+	B+	B-	C-	C	C+	AZ IL OH 5 recent reviews
Clearwire Wireless	2.94	2%	$40	4	C	A-	C-	C	C-	C-	GA OR WA TX 20 recent reviews

CABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Midcontinent Communications	4.11	3%	$57	9	B-	B+	A-	B+	B+	B+	ND 4 recent reviews
WOW Internet and Cable	4.08	0%	$65	7	B+	B+	B+	B	B+	B+	IL MI OH 9 recent reviews
Optimum Online	3.86	1%	$46	6	B	B+	B+	B-	B-	B+	NJ CT NY 29 recent reviews
Insight Communications	3.74	0%	$49	6	B	B+	B+	B-	B	B	KY 6 recent reviews
RoadRunner Cable	3.70	1%	$52	7	B	B	B	C+	B	B	WI NC NY TX FL OH CA 55 recent reviews
Shaw	3.68	1%	$48	6	B	B+	B	B-	B-	B-	BC AB 7 recent reviews
Cox HSI	3.66	1%	$50	6	B	B	B	C+	B	B-	LA AZ OK KS VA GA NV OH CA 51 recent reviews
RCN CABLE	3.55	1%	$86	8	B-	B	B	C+	B-	B-	PA MA IL NY 11 recent reviews
Videotron	3.52	1%	$67	6	B-	B	B+	C+	B-	C+	QC 6 recent reviews
Comcast Formerly ATT Broa..	3.45	0%	$48	9	B-	B	B	C	B-	B-	CA 9 recent reviews
CableOne	3.44	0%	$59	4	B-	B	B-	C+	B-	C+	ID MO 5 recent reviews
Cogeco Cable	3.39	2%	$59	7	B-	B	B	C+	C+	C+	ON 19 recent reviews
Comcast	3.33	1%	$58	7	B-	B-	B	C	C+	C+	AL TN UT NY VA FL PA CT DC MD CA WV NM NH CO MA MI MN TX IN NJ GA IL OR WA 175 recent reviews
Mediacom	3.25	1%	$59	8	B-	B-	C+	C	C+	C+	IA MO FL IL MN 21 recent reviews
Rogers Hi-Speed	3.11	1%	$48	6	C+	B	B	C-	C	C	ON 14 recent reviews
Time Warner Cable	3.10	3%	$75	13	C+	B-	C	C+	C+	C	WI NC NY TX OH CA 13 recent reviews
Charter Pipeline	3.09	1%	$55	8	C+	B-	C+	C	C+	C	SC WI MO NC AL MA MN TX GA IL WA CA 54 recent reviews
Bright House	3.03	3%	$84	4	C	B-	C+	C	C	C	FL 8 recent reviews
Suddenlink	2.97	0%	$65	9	C+	B-	C	C	C	C-	LA NC TX CA 18 recent reviews
Bresnan Online	2.68	2%	$62	8	B-	B-	C-	D+	D+	D+	WY MT 10 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
TekSavvy Solutions Inc.	4.68	0%	$37	7	A	A	A	A	A	A	BC ON QC 75 recent reviews
Embarq	3.78	3%	$54	10	B	B	B+	B	B	B-	MO NC TN IN TX FL NV WA 24 recent reviews
AT&T Southeast	3.63	2%	$47	17	B-	B	B+	C+	B-	B	LA SC AL NC TN GA FL 46 recent reviews
AT&T Midwest	3.59	3%	$41	17	B-	B-	B	C+	B-	B	WI MO IL MI 21 recent reviews
Qwest.net	3.53	3%	$49	13	B-	B	B	C+	B-	B-	ID IA AZ CO UT OR WA 24 recent reviews
AT&T Southwest	3.50	2%	$44	19	B-	B-	B	C+	B-	B	TX 14 recent reviews
Windstream	3.39	3%	$49	12	B-	B-	B-	C+	B-	C+	NC TX GA NE KY OH 16 recent reviews
Verizon Online DSL	3.20	2%	$40	18	B-	C+	B-	C-	C+	B-	NC NY VA PA MD OH CA WV MA TX IN NJ IL OR WA 79 recent reviews
Bell Sympatico	2.99	1%	$44	9	C+	C+	B	D+	C	C	ON QC 32 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
MegaPath	4.09	20%	$151	26	A-	B+	A-	B+	B+	B	2 recent reviews
Speakeasy	3.91	3%	$86	20	B+	B+	B+	B	B+	B-	PA WA CA 5 recent reviews
Cincinnati Bell	3.78	3%	$40	10	B	B	B+	B-	B	B	OH 3 recent reviews
Covad Communications	3.61	9%	$78	13	B	B	B	B-	B-	B-	1 recent reviews
Juno Express	3.59	0%	$49	20	B	B+	B-	B-	B-	C+	1 recent reviews
RCN (DSL)	3.50	9%	$93	19	B	B	B	C+	B-	B-	1 recent reviews
Verizon west (ex GTE)	3.27	4%	$47	24	B-	C+	B	C	B-	B-	1 recent reviews
Pacific Bell - SBC	3.24	2%	$46	21	C+	C+	B	C	C+	B-	CA 4 recent reviews
EarthLink	3.23	1%	$48	28	B-	C+	B-	C	B-	C+	NY IL CA 5 recent reviews
America Online	3.10	0%	$41	21	C+	C+	B-	C-	C+	C+	1 recent reviews
XO COMMUNICATIONS	3.06	23%	$156	43	C+	C+	B-	C	C+	C	CA 1 recent reviews
MSN	2.66	1%	$44	28	C	C	C	D+	C-	C-	1 recent reviews
Global Crossing	2.43	8%	$67	37	C-	C-	C-	D+	D+	C-	1 recent reviews

Regional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
SONIC.NET	4.62	2%	$37	10	A-	A	A	A	A	A-	CA 8 recent reviews
DSL EXTREME	4.26	2%	$43	10	A-	A-	A-	B+	A-	A-	IL CA 23 recent reviews
Acanac	4.03	2%	$21	9	B+	B+	B	B	B+	A-	ON QC 9 recent reviews
AT&T Yahoo	3.73	2%	$34	10	B-	B	B+	B-	B	B+	MI TX CT IL CA OH 23 recent reviews
AT&T DSL Service	3.47	2%	$37	10	B-	B	B	C+	B-	B-	SC AL NC OK TN FL CA OH MO MI TX GA IL 44 recent reviews
CenturyLink	3.45	2%	$50	13	B-	B	B-	B-	B-	C+	MO AL AR 10 recent reviews
TELUS	3.30	2%	$46	17	B-	B-	B	C	C+	B-	BC AB 18 recent reviews
FrontierNet Internet Access	3.12	1%	$50	13	C+	B-	B-	C+	C	C-	PA NY WV 11 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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Charts - The Good, The Bad and The Ugly - Issue #505 ©