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story category AT&T Cooking Up New VoIP Product
Plans new bring your own broadband (BYOB) VoIP
(old news - 04:30PM Monday Aug 18 2008)
tags: competition · business · alternatives · VoIP · AT&T U-Verse
Last week I noted that AT&T had stopped taking new orders for their CallVantage VoIP service, after ceasing service promotion through affiliate channels one month earlier. Both moves suggest that AT&T is shuttering the CallVantage brand in preparation for something new. With CallVantage shuttered and"U-Verse Voice" seeing limited deployment (even within the U-Verse VDSL footprint), that means there's a gaping hole for a VoIP product AT&T can market to their existing DSL customers, as well as customers of other broadband operators.

Click for full size
Since the original post, several AT&T employees have approached me to confirm the obvious: there is a new "BYOB" (bring your own broadband) VoIP product being cooked up in the AT&T pipeline. While there's no official launch date yet, the quick summer shuttering of the CallVantage brand hints at a fall or winter launch.

CallVantage could be had for $20 a month if you're an AT&T Wireless, DSL or U-Verse customer, and was undercutting AT&T's $30-$40 U-Verse Voice products in markets where U-Verse Voice was deployed. While CallVantage ran over the public Internet, U-Verse voice is a prioritized service that runs over AT&T's IP network. This new BYOB VoIP will apparently be a best effort, lower priced service.

"No idea on pricing," says one insider. "But it should be lower than with U-Verse simply because there is no QoS."

Related:
  1. U-Verse Voice Hits Ohio
  2. U-Verse, Whole Home DVR Expand
  3. U-Verse Launching In Birmingham Tomorrow?
  4. AT&T Raises Some U-Verse TV Prices
  5. VoIP Dead, Not Dead, Depending Who You Ask
  6. Verizon's Open Development Initiative? So Far It's A Joke
  7. Google Voice And World Domination
  8. AT&T Warns Users Of Callvantage Shut Down
Forums » AT&T Cooking Up New VoIP Product
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Post a:

jchambers28

join:2007-05-12
Alma, AR

cheaper

hopefully it will be cheaper that vonage
tenorsaw1

join:2003-07-10
Brooklyn, NY

I'm happy

Thank goodness! I love CallVantage.

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:

.

Cant want to see all the taxes and fee they add in on this one. Might get interesting.
hottboiinnc
ME

join:2003-10-15
Toledo, OH

Re: .

Fee for not having ATT DSL: $5.00
Other Taxes and fees: 15.00
Federal Internet Access Charge: $5.00

Standard ATT charges.
wh5916

join:2006-02-09
Newport News, VA

Re: .

said by hottboiinnc See Profile :

Fee for not having ATT DSL: $5.00
Other Taxes and fees: 15.00
Federal Internet Access Charge: $5.00

Standard ATT charges.
CallVantage service typically runs me $24.90 a month. The service itself is $19.95, the remainder are standard taxes such as 911. My internet provider is Cox.

Before the move to CallVantage, I was paying Cavalier Telephone roughly $38.00 a month for basic landline telephone service. Over $15.00 of the monthly charge were taxes and fees.
hottboiinnc
ME

join:2003-10-15
Toledo, OH

Re: .

those were the new "taxes" after the "new" att changes everything. I replied to the post regarding the new taxes.

Matt
Quitting Caffeine - Argh
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..

Good Move

I think this is a good move for them, although I'll be curious to see pricing. I can't see them pricing it much lower than the digital voice products from the MSOs ... and I'll fall out of my seat if it's less than any of the indie VoIP companies.
--
Linux Haters Unite!
openbox9

join:2004-01-26
Alexandria, VA
·AT&T Southeast

Re: Good Move

You might be surprised. AT&T is probably tired of losing their bread and butter landline business to MSOs and other VoIP providers. This is AT&T's chance to undercut the competition and regain customers. AT&T's expense to deploy a new VoIP service is minimal, so we may be lucky and see some competitive pricing.

Matt
Quitting Caffeine - Argh
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..

Re: Good Move

said by openbox9 See Profile :

You might be surprised. AT&T is probably tired of losing their bread and butter landline business to MSOs and other VoIP providers. This is AT&T's chance to undercut the competition and regain customers. AT&T's expense to deploy a new VoIP service is minimal, so we may be lucky and see some competitive pricing.
I certainly hope you are correct, but so far, they've never come in cheaper, even with a subpar product. (See: U-Verse)
--
Linux Haters Unite!

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
they wont be competing on price. the bells dont usually compete in that arena.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
If this is a BYOB offering, with no QoS, it better be cheap. It will need to be a lot cheaper then say Cox's Digital Telephone or other MSO's VOIP.
MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest

Any info on why?

It seems strange that they would kill an established brand and infrastructure for a byob voip product, only to introduce another one shortly thereafter. Why go through this transition?

Are they looking to kill the CallVantage infrastructure for some reason (too expensive, not scaleable, wrong architecture, ...???) Are they trying to introduce a different set of technology? If so why not do it under the CallVantage branding and ordering/provisioning/support scheme?

Do they simply want to re-launch the same infrastructure with a different brand??

Or is there some other twist I'm not seeing? I'm pretty puzzled at this move.

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest

Re: Any info on why?

said by MyDogHsFleas See Profile :

It seems strange that they would kill an established brand and infrastructure
remember cingular? people liked that company.

remember sbc? although not liked to the same level, that name and corporate attitude was definitely liked more than at&t.

forget all the $ spent on branding and general marketing. let's just turn everything back into at&t.

add callvantage to the list. kill it. resurrect it in a more horrible form.
MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest

Re: Any info on why?

said by morbo See Profile :

said by MyDogHsFleas See Profile :

It seems strange that they would kill an established brand and infrastructure
remember cingular? people liked that company.
agree -- but that really was just a rebranding. it was still cingular, just with a different name.

remember sbc? although not liked to the same level, that name and corporate attitude was definitely liked more than at&t.
Disagree -- SBC was hated, AT&T had a generally positive branding. Only here in dslreports.com does insane AT&T hatred fester. Check it out in the real world.

forget all the $ spent on branding and general marketing. let's just turn everything back into at&t.

add callvantage to the list. kill it. resurrect it in a more horrible form.
??? well that has not at all informative. I was looking for INFORMATION. That was pretty much just some random spew.

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest

Re: Any info on why?

rebranding is killing the established brand, especially when you aren't tweaking the brand but renaming it after old ma-bell.

who says at&t had a more positive branding than sbc? the reason they went to at&t was people were more aware of the name at&t over sbc. not it had a more positive view from the public. the public doesn't forget the old monopoly days. everyone does know who at&t is though.

in addition, the at&t wireless brand that was milked in its final months of all that was good (customer service, call quality, etc.) the at&t name was trashed for several months if not longer, while the corporate structure essentially sold out the consumers.

even if you disagree with the sbc comments, just look at how they took the cingular brand and threw a sack of crap on top of it, renaming it 'at&t wireless'.
EPS

join:2008-02-13
Hingham, MA

Re: Any info on why?

Cingular wasn't renamed at&t wireless- the legal name of the wireless company was changed to "AT&T Mobility LLC", but the only brand they want you to use is at&t, without any descriptor- which probably works better in places like here where there's no landline at&t to deal with.

I always found it funny that Cingular bought the old AT&T Wireless (which DID use that name), spent tons of money to say "AT&T Wireless is now Cingular", and then very shortly after had to spend tons of money to say "Cingular is now 'the new' at&t".
hottboiinnc
ME

join:2003-10-15
Toledo, OH
·buckeye cable

Re: Any info on why?

By changing the legal name of the company it they did rebrand it. How? They do NOT use the name Cingular anymore except on their wireless network when you search for GSM carriers for signal. That's it. Everything else says ATT. cingular.com goes to wireless.att.com thats is a rebrand. Their commericals say ATT Wireless. NOT Cingular.

They rebranded the company weather you want to agree or not. Rebranding is when you change the name of a company and no longer use the old one in marketing or any other form.
EPS

join:2008-02-13
Hingham, MA

Re: Any info on why?

No commercials say "at&t Wireless", they just say "at&t". That was my point

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
·AT&T Southwest

Great time to plug the great Steven Colbert piece on AT&T...

»www.youtube.com/watch?v=I6nuwQmhrZ8

SolarPup
IT Geek-Dawg
Premium
join:2002-03-07
The Pound
clubs:

Re: Any info on why?

That's friggin hilarious!
Guy Waters

join:2001-12-04
San Francisco, CA

It was politics. SBC couldn't purchase AT&T Wireless while they were in a joint venture with BellSouth in Cingular. Once SBC purchased BellSouth they could then resurect the AT&T name.

My personal opinion is SBC wanted 100% control of Cingular and it was less expensive to purchase all of BellSouth than to purchase BellSouth's 40% of Cingular.

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest

Re: Any info on why?

said by Guy Waters See Profile :

My personal opinion is SBC wanted 100% control of Cingular and it was less expensive to purchase all of BellSouth than to purchase BellSouth's 40% of Cingular.
how do you figure? without cingular's profit for bellsouth, they could have watched as the company slowly withered away on the vine and then plucked it up a few years later. a la qwest.
fiberguy
My views are my own.
Premium
join:2005-05-20

AT&T did NOT have a good name with people.. in the real world it wasn't well liked. It only had one thing going; it had name recognition. As a company, AT&T was was not consumer friendly.. they violated law after law... and they didn't do much innovating for years. They purchased a good cable conglomerate and gutted and fillet it and left those customers to rot.

I'm sorry to disagree with you but AT&T was a horrible company.. even outside BBR. (And I don't agree with BBR very often)

supergirl

join:2007-03-20
Pensacola, FL
·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com

Re: Any info on why?

said by fiberguy See Profile :

AT&T did NOT have a good name with people.. in the real world it wasn't well liked. It only had one thing going; it had name recognition. As a company, AT&T was was not consumer friendly.. they violated law after law... and they didn't do much innovating for years. They purchased a good cable conglomerate and gutted and fillet it and left those customers to rot.

I'm sorry to disagree with you but AT&T was a horrible company.. even outside BBR. (And I don't agree with BBR very often)
AT&T was so brilliant they invented the transistor and sold it to the Japanese for $50,000. The breakup of AT&T was a great thing. Before, you rented a POS phone. Now, you can buy your own.
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl
Guy Waters

join:2001-12-04
San Francisco, CA

Just remember it's the SBC executives at the helm of the new AT&T. SBC only purchased AT&T for the nationwide name recognition and the nationwide network backbone. Other than that they had no other real intrerst in the company.

It was Cingular as a joint venture of SBC/BellSouth that purchased the original AT&T Wireless and merged it into the Cingular brand name. Then changed the name to AT&T Mobility after purchasing BellSouth.

SBC has been sucessful in highlighting the blame for bad service on the AT&T name.

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest

Re: Any info on why?

said by Guy Waters See Profile :

SBC has been sucessful in highlighting the blame for bad service on the AT&T name.
!!! no they haven't.

Matt
Quitting Caffeine - Argh
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..

said by MyDogHsFleas See Profile :

It seems strange that they would kill an established brand and infrastructure for a byob voip product, only to introduce another one shortly thereafter. Why go through this transition?
To eventually force all the CallVantage customers to a higher tier and/or not have a point of comparison for the newly introduced, higher priced tier?

My guess is they'll say there is a technical issue, which I completely believe. I think they'll use that justification to roll out a cheaper product, using less expensive equipment, at a higher price point.
--
Linux Haters Unite!

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME


1 edit
Probably under a new brand.
Call Vantage was originally designed for business.
This 'new' one, I suspect will be a cheap imitation of Call Vantage (and probably more difficult to get support on) product, with completely different ToS.

Personally, I'd be happy if AT&T brought out something similar to femtocell or T-mobile's service
--
Canada = Hollywood North
MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest

Re: Any info on why?

scots, en102 -- good posts

I do remember them now complaining about "capacity limits" but they brought out Release 2 of their infrastructure to fix that. CV now has two completely different sets of servers, old and new. In fact I have one TA on the old, and one on the new.

I also recall now that CV was originally designed as a business offering. IBM, which is good buddies with AT&T, provides CV to their home office employees (of which I am one).

Maybe it will be femtocell linked to AT&T Wireless (nee Cingular) using your broadband as an alternative backhaul. That would actually be really sweet. No more multiple phones and phone numbers for me and my family! Too good to actually be true, I fear.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: Any info on why?

I suspect so as well... while it would be great to see something similar to what Sprint has (use your existing phone, unlimited over a home based device through broadband), I suspect that AT&T would rather sell something more like T-Mobile's answer... another line, tied in through cellular infrastructure, but over broadband connection. AT&T likes extra numbers (looks good having extra 'subs'), while Sprint's solution aims at less overall 'lines' technically with a more mobile aimed solution, similar to UMA.
--
Canada = Hollywood North
markofmayhem

join:2004-04-08
Pittsburgh, PA

Re: Any info on why?

What's this Sprint product called? I can't find it and would love to use my home phone over broadband charged to my cell phone like T-Mobile.

dot_null
Premium
join:2004-06-28
Kennesaw, GA
·Callcentric
·Comcast
·VoiceStick
·AT&T Southeast

Re: Any info on why?

It's called the AirRave. There is a host of information about it on HowardForums: »howardforums.com
--
A little off center & loving it! »www.euphoricarythmia.com/

phonebrain

@charter.com

The play to go with BYOB is already the way I use Callvantage. I is NOT My understanding that anything but the LAST MILE of Callvantage goes over the PUBLIC net as that would be SKYPE! And its worked without a pop, snap or crackle for 4 years- and I am a SW network engineer for more than 20 years.
The IP rides in the DOCSIS frame for the last mile on a shared media (public net) but once in the CO it is routed onto an ATT VPN which is ATT Backbone-maybe they tell U-verse people that to calm them. QOS is not needed in cable in last mile much as its such a fat pipe-with video recently I have had some upstream congestion maybe during a peak 20 mins. a day...usually not bad but tells you they need to fix DOCSIS to do some prioritization in the VOIP gateways and from the CO to the CPE. Anyway point here is I can not GET ATT DSSL as I am in VZ land but I CAN GET CALLVANTAGE AND I CAN GET ATT WIRELESS so the customers ATT would want would be to STEAL VZs cellular customers especially the ones already lost to Callvantage or Vonage as hey are RIPE for the picking. OF COURSE THAT WOULD BE VIA FMC
and yes Femtocells would do it--ONE PHONE for Cell and home...
and likely unlike T-Mobile they would not use DUAL MODE hand sets but the iPhone could takk direct to femto tower. Finally iPhone operation when in HOME mode runs ENHANCED FEATURE SET due to the faster and CHEAPER BACKHAUL. Home calls are al free as are premium features that are more when "wandering" that is moving outside of a hot spot in the ATT network..
once at work...a picocell device could then take over and offer free calling within your office net--later..for now I see a DOUBLE PLAY Move
to retain and expand STICKY CELL SERVICE and to admit as well DSL is a lame way to deploy so expand business as we lay fiber and pay for it via cells etc.

Saying BEST EFFORT confuses people--the only BEST EFFORT for VOIP is when its over DSL if the traffivc is not tagged as VOIE in the TOS feild
from the DSLAM (if its IP--or if ATM tagged CBR) then its BEST EFFORT, purely an issue from the CO to the CPE---as far as from CO to
the core---come on boys-CALLVANTAGE AINT GOING OVER THE PUBLIC NET
NOR IS U-VERSE --they are both mapped next hop to the ATT IP BACKBONE...
otherwise the calls would be FREE LIKE SKYPE_-even SKYPE has paid calling where they go over say LEVEL 3s network and do so EXACTLY in way I say via routing to LEVE:L 3s VPN.....
otay...
phonebrain

scots
Can we have Twinkies?
Premium
join:1999-12-06
Raleigh, NC
·AT&T U-Verse
·ooma
·RoadRunner Cable
·AT&T CallVantage

AT&T made a statement (I believe it was around a year ago) that CallVantage was having "capacity issues." They never went into any detail as to what exactly that meant, or what would/could be done about it (if anything). It may be easier and/or more cost effective for them to come up with something new than to try to expand and/or fix CallVantage's "capacity issue." I hope that whatever they replace it with works as well as CallVantage does. It's been the best VoIP service I've used, and I've never had any problems with it.

not

@swbell.net

there are several reasons
not scalable.
not easily upgradeable.
older architecture.
older network.
older ordering/provisioning/support
not fully e911 compliant.
not IMS compliant.
new platform already has more customers than callvantage.
new platform will have more features than callvantage.

djrobx

join:2000-05-31
Valencia, CA

Re: Any info on why?

quote:
new platform already has more customers than callvantage.
Does that mean the new platform is U-Verse Voice? How else would that be possible?

hmm

@swbell.net

Re: Any info on why?

said by djrobx See Profile :

quote:
new platform already has more customers than callvantage.
Does that mean the new platform is U-Verse Voice? How else would that be possible?
The new platform is an IMS VoIP platform. Currently the only product being sold on this platform is U-Verse Voice.

df

@compplanner.com
I thought Callvantage was sonus based which about the best, most scalable on the market?
rmrper

join:2006-06-13
Garland, TX
·AT&T CallVantage
·Verizon FIOS

Hopefully it will be as good as CallVantage

I've been a happy user, even though it's been more expensive than others like Vonage, simply because it's pretty reliable for the near 2 years I've had it. Hopefully this new service will be priced comparably and won't have a bunch of service/quality issues until it becomes mature in market.

meh37

@verizon.net

A rose...

by another name...

(AT&T -> at&t. CallVantage -> ???.)
mrg123

join:2004-02-05
Berthoud, CO

Callvantage has worked great for me...

I've had CallVantage for almost 3 years. I'm a very satisfied customer; I've had almost no problems in all that time other than a few attributed to my ISP. I'd hate to see it go...

odreian615

join:2006-01-18
Chicago, IL

Is this the 40 dollar phone and DSL package

I seen it on TV 2 weeks ago ?
Rob2647

join:2008-08-12
Rochester, MI

No Thanks

I'll keep my Vonage
Ashtonford

join:2004-05-17
Triangle, VA

Re: service

Me too Vonage is the best in the business. Too many people jumpng on over priced phone company offerings as well as cable companys offerings. Vonage is the Best choice hands down

djrobx

join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable


1 edit

Re: service

I dunno, Vonage seems a little pricey to me. I really like that they have a basic plan at $14.95, but they should include more minutes (maybe 1000). For $20 I have unlimited with CallVantage. There's got to be a happier medium for lighter users.

The offerings from the cable companies are a higher grade product, somewhere between Vonage VOIP and POTS. It's got hardware QoS provisioned separate from your internet bandwidth. It's also a full bandwidth signal, capable of handling fax and data calls without any special configuration.

Here in socal, TW's VOIP is $35/month for the first 12 months (which, if you threaten to cancel, they will re-up you with whatever the current promo is). Then you add in your $10 triple-play discount. Same price as Vonage for a higher quality product, albeit with less features.

--
AT&T U-Hearse
Your funeral. Delivered.
ILuvCallV

join:2008-08-18
USA

re: CallVantage being "replaced"

I don't understand most of these comments. Note that the name is AT&T CallVantage (similar to AT&T Wireless), so there is no need to change the name.

AT&T CallVantage was always targeted at the consumer and not the business market. They have a different product targeted at the business VoIP market.

There are many telephone adaptors (TA's) supported on the platform -- I don't know why you would think there is more than one platform.

I also don't understand capacity issues to a service that hasn't been advertised in years and according to most voip news items is not growing.

Whatever the reason, it will be interesting to see. Will we all have to return our TAs and get something new?

From my perspective, I cannot imagine this being a good thing.
manhole

join:2000-09-12
Modesto, CA
clubs:

Re: re: CallVantage being "replaced"

Probably something to compete with T-Mobile's HotSpot@home and/or @home service.

burgerwars

join:2004-09-11
Northridge, CA
·voip.ms
·RoadRunner Cable

Re: re: CallVantage being "replaced"

said by manhole See Profile :

Probably something to compete with T-Mobile's HotSpot@home and/or @home service.
AT&T Femtocell ?
Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage

Re: CallVantage being "replaced"

I've been a happy CV customer for four years, and I'm not keen on seeing it disappear. That said, if they're replacing it with a new BYOB VoIP service, I have to echo some of the comments made above--hope it's done right, doesn't need to "mature" (to become reliable) after launch, is scalable, etc.

Without having ever worked for ATT or SBC, I can say that some of their tech support people had implied scalability problems with the original servers (when saying the newer platform would offer significant improvements in that area). What I don't get is the comment about E911 incompatibility, given the old AT&T's lack of hesitation to kick people off its network if they couldn't confirm E911 operability. (Or is this move to make E911 capability more widespread?)

The other concern that I'd voice now (because I'm sure it's been discussed internally at AT&T) is that current CallVantage customers may well be forced onto the new system at some point--whether by firmware/config file update to their ATAs, or by shipment of new ATAs (and 'porting' of their numbers).

At this point, only time will tell about the new system (can't expect AT&T to tell... until they're ready. ) If it offers more features, same uptime/quality, better price (hey, we can dream, can't we?) I'm all for it. But with what I know now, I'll wait and see.
Guy Waters

join:2001-12-04
San Francisco, CA

Re: CallVantage being "replaced"

Why not just move it to the service platform and retain the CallVantage name?

verolom

join:2002-03-23
Eagleville, PA
·Comcast

Home Manager

It's called Home Manager. It is a touch-screen tablet PC-like device made by Samsung that can browse the "sandbox" web, check the weather, play movies, stream music, store cooking receipts and, gasp!!! make VoIP calls (speakerphone) to other Home Managers in your home, on the internet, and to/from the PSTN.

VoIP is dead, long live VoIP!

Heterman
Premium
join:2004-02-28
Fayetteville, AR

Re: Home Manager

»www.cellphonesignal.com/samsung-···for-att/

?

attsucks

@rr.com

Beware of "best effort" Companies

They do their best effort to make sure you get vad service so they can charge you to fix it.
fpilot

join:2007-02-24
Camino, CA

BYOB all right

Since AT&T can't seem to provide it...

Matt9876543

@charter.com

If it's (BYOB) VoIP

If it's (BYOB) VoIP than go with MagicJack for $20 a year!

AT&T $516.37 a year.
Vonage $404.88 a year.
MagicJack $20.00 a year.

You do the math.

Forums » AT&T Cooking Up New VoIP Product


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