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story category Wild Blue Having Capacity Issues?
Resellers say company halting new orders in some areas
(old news - 05:05PM Friday Sep 21 2007)
tags: satellite · business · bandwidth
Several satellite broadband resellers tell us that satellite broadband company Wild Blue may be halting new orders in several States, apparently because they're struggling with capacity. Resellers state that the ISP has stopped (or will soon stop) taking new orders in Ohio, Michigan, Iowa, Louisiana, Illinois, Wisconsin, Northern Indiana and parts of Texas. Existing customers will not be impacted, according to vendors.


Resellers say they received an e-mail stating that at least one WildBlue-1 beam would be shuttered to new users as of September 24, 2007. It's not clear if the capacity issues are on the bird or on the ground. We've asked Wild Blue to clarify and confirm, but we've yet to hear back from the company.

After significant delays, Wild Blue turned on their WildBlue-1 KA-band satellite back in March. At the time, the company had 130,000 customers, but insisted that the new satellite offered them enough capacity to serve 750,000 customers. Shortly thereafter, the company started offering rebranded service via both AT&T and Echostar.

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WildBlue does cap their users, but, like HughesNet, calls such caps their "fair access policy," or FAP(pdf). The cap is a rolling thirty-day limit on data use that varies by tier, but if exceeded, results in the customer's broadband connection being throttled to 128kbps/28kbps.

Related:
  1. Thursday Morning Links
  2. Thursday Evening Links
  3. Friday Evening Links
  4. HughesNet Widens Cap-Free Window
  5. Wednesday Evening Links
  6. HughesNet Promises New Bird In 2012
  7. WildBlue Adds More Capacity
  8. ViaSat Buys Wild Blue for $568 Million
Forums » Wild Blue Having Capacity Issues?
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Post a:
tmc8080

join:2004-04-24
Floral Park, NY

capping, so evil...

>WildBlue does cap their users, but, like HughesNet, calls >such caps their "fair access policy" or FAP(pdf). The cap is >a rolling thirty day limit on data use that varies by tier, >but if exceeded results in the customer's broadband >connection being throttled to 128kbps/28kbps.
-------------------

stop giving comcast ideas...

racer9876
Defender Of The Universe
Premium
join:2000-07-03
Lancaster, CA

Re: capping, so evil...

Well you have to remember this, satellite is a totally different beast from cable.
In cable it is a closed system that can use any of the available spectrum ranging from 0-750MHz or more depending on the cable plant's configuration. If they need extra capacity they can split nodes or lay new cable.
Satellite on the other hand is a open system meaning its broadcast over the air and uses a much smaller part of the spectrum. I would guess around 100-200Mhz of bandwidth. This same signal is broadcast over the entire country meaning it has a single data pipe to move all that information through for everyone not 50-300 homes like cable.
So that is why they have to institute caps to insure that their is enough available bandwidth for everyone. Yeah I know that sucks but hey that's physics for ya.
CMoore2004
Premium
join:2003-02-06
Jonesville, MI

Recent FAP change

Last I knew, they sent out an e-mail saying they weren't changing the caps on their plans, but said you'll be subject to the FAP speeds once you've reached 80% of your threshold. Has this changed, or did the company really take away 20% while claiming that users could download just as much as before?
--
Charter 5M | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD

phattieg

join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..

It would sound like...

I'd think it's an issue with the middle states, as if the satellite is not able to handle anymore transmissions on the spot beam of transponder(s) pointing at those areas/states... At least they're selling the service and business is doing good enough to hinder new customers from signing up...
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.
Network Guy

join:2000-08-25
New York
·PHONE POWER
·Broadvox Direct
·Verizon Online DSL

Might as well use dialup

17MB download cap on their most expensive tier before someone is FAP'ed?!? That means one would get capped after merely downloading about four MP3s!

Who pays for stupid shit like this?!?

One might as well get an EVDO or EDGE-enabled phone and tether for the web. Costs less and you'd likely have more generous caps.

rwong48

join:2002-11-10
San Jose, CA
clubs:

Re: Might as well use dialup

You mean 17GB

MoJeeper
The Stig in 2012
Premium
join:2000-10-20
Springfield, MO
·AT&T Wireless Broa..
·Alltel Axess
·Cingular Wireless

said by Network Guy See Profile :

17MB download cap on their most expensive tier before someone is FAP'ed?!? That means one would get capped after merely downloading about four MP3s!

Who pays for stupid shit like this?!?

One might as well get an EVDO or EDGE-enabled phone and tether for the web. Costs less and you'd likely have more generous caps.
We don't all choose to live in the urban setting. I happily gave up DSL and the great state of Kalifornia to give my family a better life.

Who pays for shit like this ?

3 of my neighbors have wild blue and love it. They must be doing something right if the are closing down spot beams due to the amount of under served consumers in rural areas of the country.

I have EDGE from AT&T I'm happy with it. Its not the fastest but for downloading school work and my everyday Internet usage its great.

IF I need to download a big file I just drive into town and find the first bonehead with his router unsecured and freeload off them.

Its 17GB not MB and some users that is more than enough.
Were not all "Heavy Downloaders"

Ive walked a mile in your shoes. Why don't you try and walk a mile in mine.
Network Guy

join:2000-08-25
New York
·PHONE POWER
·Broadvox Direct
·Verizon Online DSL

Re: Might as well use dialup

I read that wrong. I thought it was 17MB, not 17GB. That's a fair allotment for the average user IMO. Hell, I just hit 14GB after 20 days and I did download a crapload of music the other night.

I do envy those enjoying the suburban life, it's not like I'm trying to come off as a snobbish city slicker.

MoJeeper
The Stig in 2012
Premium
join:2000-10-20
Springfield, MO

Re: Might as well use dialup

JM2C

Rural is where its at, I survived many years of being a bus operator with the LACMTA-SCRTD and don't miss the rat race one bit.
--
Semper Fidelis. 231 Years Strong.

RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast


2 edits
Oh yeah, like Missouri is a perfect paradise, NO SUCH PLACE EXISTS! Please, leave your bigoted and "tabloidized" views of California out of this, and stick to the subject, satellite broadband

MoJeeper
The Stig in 2012
Premium
join:2000-10-20
Springfield, MO

Re: Might as well use dialup

Couldn't even figure out what to type ?

OOPS Edit LOL
--
Semper Fidelis. 231 Years Strong.

digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana

Old news?

Old news?

»[general] WildBlue closing down 3 markets!

phattieg

join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..

Now that I think about it....

I bet the beginning of the month sucks for that service, because all the heavy downloaders get their bandwidth back, and start smacking the heck out of the transponder...
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.

freeze
Magic Murder Bag
Premium
join:2001-05-13
Columbus, OH
·RoadRunner Cable

Re: Now that I think about it....

said by phattieg See Profile :

I bet the beginning of the month sucks for that service, because all the heavy downloaders get their bandwidth back, and start smacking the heck out of the transponder...
said by Article :
The cap is a rolling thirty-day limit on data use that varies by tier

phattieg

join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..

Re: Now that I think about it....

said by freeze See Profile :

said by phattieg See Profile :

I bet the beginning of the month sucks for that service, because all the heavy downloaders get their bandwidth back, and start smacking the heck out of the transponder...
said by Article :
The cap is a rolling thirty-day limit on data use that varies by tier
Yeah, thats why I said what I said. The beginning of the month must suck because the heavy downloaders must smack the heck out of the transponder when their cap comes off. What was the point of you underlining the quote? Unless you're saying the user is capped for 30 days after the date they got capped (which wouldn't make sense because that would be over a month of service that is capped). Basically, each month users get their bandwidth back, and that day is most likely the beginning of the month. It's like welfare, the 1st and the 15th are payday, if you are waiting on your connection to go back to the advertised speed, then that will all fall on the same day. Please clairify your point...

beldin
Permanently barned
Premium
join:2006-06-06
Union, SC
·AT&T Southeast

Re: Now that I think about it....

said by phattieg See Profile :

Yeah, thats why I said what I said. The beginning of the month must suck because the heavy downloaders must smack the heck out of the transponder when their cap comes off. What was the point of you underlining the quote?
What the previous poster was trying to emphasize is that IT IS A ROLLING 30 DAY LIMIT. The usage NEVER goes to zero. Whatever someone downloaded 30 days ago drops off today. Actually, it's about 30.8 days, so it should really be called a 31 day rolling limit.

The only time someone's usage will go to zero is if they leave their modem powered off for 31 days.

I hope that explains it.

Bel
--
DSL Extreme 6.0
Surfinusa
Premium
join:2001-02-08

Capacity issues?

What's that? Sounds like a person or in this case company problem. Oh well should of thought about that when they sent a SAT to space.

Money money money.....

GorbGuy

join:2003-09-23
Middleville, MI
clubs:

AT&T and Cingular...

So, what then becomes of this marriage? If I'm not mistaken, one of AT&T commitments in order to receive FCC approval was that broadband would be reachable to 100% of the residential units in AT&T territory by the end of 2007. They've skated by in the past, thanks to one of the little footnotes mentioning satellite as broadband. Now what? I can't imagine EDGE being rolled out here. They haven't even covered Grand Rapids, let alone any of the corridors between GR and Lansing, and GR and Kalamazoo. Perhaps that's the explanation to the dozens of AT&T vans I've been spotting in the wild just in my neighborhood alone?
--
Your mouse has moved. Windows NT must be restarted for the change to take effect. Reboot now?

Healbot
Premium
join:2003-07-16
Vancouver, WA

Re: AT&T and Cingular...

said by GorbGuy See Profile :

I can't imagine EDGE being rolled out here.
wow and I complain about spotty 3G coverage

GorbGuy

join:2003-09-23
Middleville, MI
clubs:

Re: AT&T and Cingular...

Verizon's EVDO service is available and Sprint has their EVDO here as well, but AT&T doesn't seem to have any interest in West Michigan. For either DSL or 3G. AT&T just, as of about a month ago, started accepting orders for cell service in my area. These are done through partner carriers however. Fastest growing area of the entire state, and it would appear that many here won't be able to get even satellite internet (, save HughesNet.) Guess we should all just move to areas with cable and DSL.
--
Your mouse has moved. Windows NT must be restarted for the change to take effect. Reboot now?
hidave

join:2007-09-22
Duck River, TN

Rural Service

Here is something interesting for you all to ponder: I've been a WildBlue subscriber for almost 18 months. For the first 14 months, service was good. Then I started getting cut off during daylight hours -- not just throttled mind you -- totally disconnected. Mostly, I would be connected (modem light on) until I actually tried to go online, then I would just be knocked off (modem light out). Sometimes it would let me download one site, then upon the next click, knock me off. After several phone calls and service visits, I was just told WildBlue is a shared service and there is nothing they could do. Well, I wrote a complaint letter to the FCC, and the FCC forwarded it to WildBlue. Guess what? My service is back up to nearly 100% and WildBlue says they are crediting my account $100. Satellite is the only option to dialup out here in the Tennessee boondocks. Not even cell phone signal here.
Lee325

join:2006-12-12
New Salem, MA
·Sprint Mobile Broa..

Not a good option

I had WB for 11 months and it was the worst isp I ever had. Equipment failure, poor tech support, and a FAP of 7.5 gigs cap. Both upload and download counted toward this cap. Thankfully Sprint EVDO became available to me and I never have had a problem since. I would not recommend Wildblue, its a very poor company.

cork1958
Cork

join:2000-02-26
Fruitport, MI
·Verizon Online DSL
·Charter Pipeline


1 edit

Advertising

They've been advertising the heck out of their service around here lately. Every time I hear it on the radio, I try to remember the website. Always forget it!! Now, I'm checking it out.

Edit:
Checked it out in about 2 seconds. What a ripoff!! Who would pay that much for those crappy speeds? And I though Charter was lagging behind. I know, I'm comparing cable to satellite, so what. Still a ripoff!!

what

@insightbb.com

Re: Advertising

how is it a ripoff when its the only thing you can get in some rual areas
bjbrock

join:2002-10-28
Mcalester, OK

Oversaturation is real for many ISP's.

My provider, Allegiance Cable in McAlester OK, is oversaturated. In the evening hours my 3MB connection will drop to as low as 200K.

ISP's with oversaturated systems who continue to sell more services should be dealt with as contract breakers. My ISP is definitely not keeping their end of the contract up. If I could afford to do so, I would sue them. They take my money but don't provide what I am paying for.

How many other ISP's are there who are jerking their customers like this?!

beldin
Permanently barned
Premium
join:2006-06-06
Union, SC
·AT&T Southeast

Re: Oversaturation is real for many ISP's.

Do they guarantee that you will always have 3MB service? According to the contract, do they guarantee that they will have service at all? Most ISP contracts state something like "Best Effort" but no guarantees on anything at all.
--
DSL Extreme 6.0

calvoiper

join:2003-03-31
Belvedere Tiburon, CA

Only a matter of time....

Satellite providers are so limited by bandwidth, with such tremendous costs to add bandwidth, that this will be a persistent and recurring problem with every satellite provider.

Some satellite ISPs may handle it more smoothly and with less public criticism, but in the vast majority of cases, satellite Internet access service has been wildly oversold as to overall service capacity.

calvoiper
--
VoIP--the death knell of remaining voice monopolies!

hdman
Flt Rider
Premium
join:2003-11-25
Appleton, WI
·Alltel Axess
·AT&T Midwest
·WildBlue

Issue is on the ground....not in the air

Folks, this is temporary from what I have been reading. The issue is not capacity on the new bird. It is all about the NOC's or gateways on the ground. Once those are beefed up, I'm pretty sure that WB will be back selling installs.

They have not sold enough to start making money yet, so I would think this will be a temporary measure.....

IMHO

HDMan
--
The proper way to break in a Harley: Grab a fist full of throttle, and ride it like you stole it!!!

jaybo

@verizon.net

They Suck!

I had them for 6 months... canceled contract and had to pay the termination fees... They were awful. I advise anyone to run like hell from this company and if you do decide to go with them read that contract very well.
Forums » Wild Blue Having Capacity Issues?


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